We are looking for a motivated, dynamic National Key Account (NKA) Operations Manager to join our team. Your responsibilities will be to achieve the annual budgeted profit & growth through the effective implementation of agreed strategies and plans of operations excellence. This cover the aspects of customer service, customer care and the monitoring the service operations effectiveness through proper management of stakeholders and assets in a manner consistent with the local country business plan.
To help to achieve this, we will provide you with a competitive base salary, subsidised transport allowance, mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Operations team.
General Objectives Of The Job:
To provide operations support to National Key Accounts to achieve the annual budgeted profit & growth through the effective implementation of agreed strategies and plans of operations excellence. This covers the aspects of customer service, customer care and the monitoring of the service operations effectiveness through proper management of stakeholders and assets in a manner consistent with the local country business plan.
- Customer Management – Support the implementation of NKA customer service management to meet the needs and expectations of the business and its customers
- Administration – Ensure all required reports are managed on-time and prepared accurately and in line with the business requirements
- Care of Assets – Manage the assets of the business in accordance with policy
- Customer Service – Understand the needs of customers and meet them through the effective implementation of the RI Customer Service standards and procedures
- Environmental Health & Safety – Understand and comply to RI Corporate EH&S Policy
- KPI Management – Support branches to monitor and achieve the agreed KPI’s for the branch that involve NKA: customers, sales and the operations; and report the progress towards achievement as outlined.
- Limits of Authority – Ensure the Authority Schedule is adhered to and permissions followed if applicable
In this role you will be responsible for:
- Managing branches NKA Operation performance in respect of State of service, Punctuality, Quality of recommendation, SOP, SHE compliance, etc
- Conduct schedule performance review with branches of the above covering planning to service delivery as per item 1
- Support and work hand in hand with branch Operations Manager to achieve mutual goals in support NKA Sales deliverables
- Supporting NKA sales to bridge operations with customers to achieve key KPI and customer's expectation within stipulated SLA
Requirements
The ideal candidate will possess:
- Diploma/Degree in related discipline or having operations management experience in Pest Control / Hygiene services is preferred
- Preferably has prior experience in service industry in similar industry (Pest or Hygiene) A solid track record of achievement is necessary for consideration to join the business.
- Team player, customer focused, proactive and has sense of urgency
- Proficient to coordinate with other departments
- Strong interpersonal and communication skills both written and oral
- Autonomous and thrive on challenges
- Computer literate and software skills.and able to convert data to presentation
- Required valid driving license because driving is part of the job requirement for this designation
- Possess own vehicle, is a Malaysian or holds a relevant resident status
Highly Desirable:
- Excellent problem solving and negotiation skills
- Ability to work with all different level
- Versatility to build rapport with people at all levels
- Multi-lingual in both verbal and written English and Bahasa Malaysia. Ability to converse in other local dialects will be an added advantage
- Commercially focused acumen
Benefits
Rewards and Benefits:
- Attractive base salary
- Sustainable Car Allowance and Fuel Card
- Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
- Out-patient & Specialist Coverage
- Dental & Optical Coverage
- Additional Retirement benefits
- Staff Purchase Plans
- Mobile Phone
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
SU5 Shah Alam Branch:
Rentokil Initial (M) Sdn Bhd. No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam.
