We are looking for a skilled MSP (Managed Service Provider) Technician to join our team and provide exceptional technical support and maintenance for our MSP clients. You will be responsible for ensuring the smooth operation and security of our customers IT infrastructure.
Responsibilities
- Work with the sales team to meet with current and potential customers to better understand their MSP needs.
- Troubleshoot and resolve a wide range of technical issues for MSP customers, including hardware, software, network, and security problems.
- Install, configure, and maintain network devices such as firewalls, routers, and wireless access points.
- Manage and maintain workstations, virtual servers, and physical servers for customer environments.
- Provide cyber security support, including identifying and resolving security threats and implementing security best practices.
- Document all work performed, including tickets, projects, and solutions.
- Some travel within the state is expected.
- Provide out-of-hours on-call support for the voice and data networks, ensuring continuous network uptime.
Knowledge of:
- Network protocols and equipment
- Internet services and protocols
- Windows Server Operating Systems
- Linux Operating Systems
- Security protocols and practices
- Experience crimping and managing cabling
- Mobile device management experience
- Apple iOS experience
- Wi-Fi platforms and protocols
- Client management tools
- Layer 2 networking protocols
- Configuring Cisco firewalls
- VMWare platform
- Exchange and Office 365
- Veeam backup system
- Active Directory, Office 365 and Azure AD
- File server systems (DFS)
- Current cyber security threats and prevention
- Event analysis leveraging SIEM tools
- Incident investigation and response skill set
Skill in:
- Time management when working on multiple projects at once
- Oral and written communication
- Problem solving
- Intermediate level troubleshooting and diagnosis
- Writing documentation
Ability to:
- Communicate with coworkers, customers, and vendors in a professional manner
- Work independently and as a team player
- Pay close attention to detail
Education & Experience:
- Associate's degree in Computer Science, Information Technology, or a related field, or equivalent experience; A Bachelor's degree is a plus
- Two or more years of experience in a technical support role, preferably in an MSP environment
- CompTIA A+ certification is required. Additional certifications such as Network+, Security+, or Server+ are a plus
NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.
