The Night Operations Manager is responsible for ensuring the quality of business operations during the second Shift, increasing client satisfaction, and managing relationships with Independent Contractors (ICs). This position requires working independently, communicating effectively, and collaborating within various facility environments.
Essential Functions
- Convey client priorities and collaborate to solve operational challenges to maintain productive working relationships with Independent Contractors (ICs).
- Review the scope of work and conduct quality assurance checks to ensure the retention of existing business and the potential for new business.
- Provide daily communication with the Facility Solutions Manager, including a nightly recap via email or phone regarding any issues or updates.
- Oversee facility inspections, address customer complaints, respond to customer requests, and assist with onboarding new clients.
Ensure adherence to client policies and procedures in all operations
Requirements
- High school diploma or equivalent.
- Previous experience in account management or a similar role.
- Strong organizational and planning skills with excellent attention to detail.
- Highly motivated with a commitment to excellence.
- Strong verbal and written communication skills.
Working conditions
- Ability to lift, bend, push, or pull up to 30 lbs.
- Walk indoors and outdoors for multiple hours per day.
- Sit for extended periods.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation & Public Holidays)
- Training & Development
