Night Manager

Employee is responsible for assisting with management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors.  Employee must possess ability to review the client contract and check that work expectations have been met.   Must possess ability to work independently as well as work well with others.   Must be able to work in any type of facility including but not limited; to industrial, manufacturing, office, medical, retail, etc., where air quality, temperature and physical environment will vary.  Employee must be able to maintain a flexible schedule as the demand for contract compliance and account orientation fluctuates.   Employee will be expected to maintain a positive attitude to customers, co-workers and management in a highly demanding, ever-changing work environment.   Employee must also be able to exercise good judgment in reporting concerns to management and seeking the involvement of others in order to best meet clients’ needs.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned as needed.

·         Travel to client sites to ensure contract compliance with all building maintenance services

·         Participate in the evaluation and selection of Independent Contractors to perform various services for City Wide based on personal judgment, past experience, and Independent Contractor’s strengths and weaknesses, availability and professionalism

·         Ability to establish and maintain effective relationships with co-workers, supervisors, Independent Contractors, and customers 

·         Execute City Wide operational protocols for contract compliance including, Management Strategies, New/Restart Policy, 3-star policy, complaint policy, continuous improvement notes

·         Participate in all new account starts as key contact for the independent contractor

·         Communicate with independent contractor regarding client complaints/requests, priorities

·         Communicate daily with Facility Services Manager for any NJS revenue opportunities or supplies that may need ordered

·         Provide nightly recap/report to Facility Services Manager via voice note and CRM data input.

·         Participate in meetings and prepare and submit timely reports as needed

·         Communicate with clients for any issues with security or disaster response that need immediate attention

·         Organizing and maintaining key access for assigned accounts

·         Regular attendance with a flexible schedule, including mandatory overtime, based on client demand

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

• High school diploma or general education degree (GED); three months or more related experience and/or training; or equivalent combination of education and experience;
• Ability to use excellent judgement, handle confidential materials and display a professional demeanor at all times;
• Ability to speak, write and read English fluently;
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals;
• Ability to write routine reports and correspondence;
• Ability to accurately add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals;
• Ability to meet deadlines;
• Ability to use phones, email, fax, Microsoft Office, and other specific computer programs written for the position.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable qualified disabled individuals to perform the essential functions unless doing so would cause an undue hardship to the Company or there is a direct threat to the health and safety of the individual or others.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects and/or tools, reach with hands and arms; must be able to see, communicate and hear.  The employee frequently is required to stand, walk, stoop, kneel, crouch, or crawl.  The employee is occasionally required to sit and climb and maintain good balance.  The employee may occasionally lift and/or move up to fifty pounds; and very few times lift and/or move more than one hundred pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  The employee frequently is required to drive to client sites and must possess a valid driver’s license, and on occasion transport equipment and supplies.

Benefits

• Vehicle Allowance
• Company provided iPhone
• Health Care Plan (Traditional Medical or Medical w/HSA, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• 401k w/ Company benefits

Key Words: Night Manager, Night Supervisor, Evening Shift, Night Shift, Facility Management, Janitorial