We are seeking a NICE CX-ONE TechOps Engineer to join our team.
CAA TechOps is a support team in OMNI Channel supporting contact center solutions hosted on On-Prem and Cloud SaaS Platforms
This team is responsible for maintaining stability in the production environment and working on Outage/RCA management, Incident Management, Monitoring, and Alerting. Apart from this end-to-end business process activities related to the ongoing migrations and support of the OMNI contact center telephony system across multiple LOBs, collaborate with the Dev team and other stakeholders to ensure the team delivers value to the business and ensures a best-in-class customer experience.
Responsibilities:
Nice to have:
We offer:
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in 30+ countries around the world. We currently have R&D centers in Ukraine, India, Poland, Spain, Slovakia, Canada, and our headquarters in the US. As we continue to expand globally, we are seeing India, the United States, Canada, Argentina, and Brazil rapidly evolve into key growth areas in the Miratech network. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
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