New Agent Support Consultant

Overview:

Horace Mann is a purpose-driven company that is passionate about educators. The New Agent Support Consultant will proactively support new Exclusive Agents (EAs) to drive agency sales, foster growth, enhance profitability, and ensure long-term success. Cultivate and maintain expertise in all new agent processes, practices, and technologies. This will be a remote position. 

This position reports to the Manager, New Agent Support

Key Responsibilities:

• Communication & Collaboration:
  • Engage daily with the agency force and field sales leadership to facilitate effective communication.
  • Collaborate with the field sales leadership team to comprehend and articulate strategies supporting the Agency Business Model (ABM).
• Agent Support:
  • Serve as a key resource for assigned new agents, providing guidance and support.
  • Respond promptly and effectively to inquiries and requests from Exclusive Agents.
  • Offer accurate guidance and redirection on matters beyond your scope.
• Proactive Engagement: 
  • Reach out to Exclusive Agents via chat or email to assess and address their needs, ensuring at least one in-depth interview per agent as scheduled.
• Reporting & Analysis:
  • Provide weekly reports detailing assistance rendered to each agent and identifying knowledge gaps within the field.
  • Record all agent interactions in the CRM tool for accurate tracking and trend analysis.
• Process Adherence:
  • Adhere to NAS workflows and utilize in-depth interview guides for all agent interactions.
  • Execute responsibilities as outlined in the new agent installation matrix for comprehensive support.
  • Monitor and report on internal checks and balances to ensure installation duties are performed according to designed processes.
• Performance Support:
  • Provide agent support to meet or exceed established quote and production goals.
  • Diagnose and resolve agent issues, directing inquiries to the appropriate internal departments and ensuring timely follow-up. 

Qualifications:

• Experience: Bachelor’s degree preferred. Minimum of 3 years of experience with insurance (marketing or service departments.)
• Product Knowledge: Familiar with Property & Casualty insurance, with the ability to obtain company-sponsored license.
• Communication Skills: Strong professional written and oral communication skills, capable of effectively communicating at all organizational levels.

ADDITIONAL INFORMATION:

• Remote normal home office environment.
• Extended work hours and work weeks are typical to support various time zones.
• Minimal travel required, less than 10%.
• Pay Range $58,300.00 - $91,600.00 with a target starting base salary of $62,000-$65,000; salary is commensurate to experience, location, etc.

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