Title: Network Support Technician (Tier II)
Clearance: Top Secret (SCI Eligible)
Location: Washington, D.C. (Onsite)
Salary: Up to $80,000
About this role:
- Rackner is seeking a Network Support Technician (Tier II) to provide advanced technical support and assistance to end-users regarding network systems, hardware, and software.
- Troubleshoot complex network issues, configuring network devices, and ensuring the stability and security of network infrastructure.
We are seeking professionals with:
- 5+ years; Providing network support or related role.
- Implementing networking concepts, protocols, and technologies (TCP/IP, DNS, DHCP, VLANs, etc.).
- Conducting network troubleshooting tools and techniques.
- Flexible working hours, including availability for on-call duty and occasional weekend work.
- Willingness to undergo additional training as required.
- Ability to travel domestically and internationally as needed.
Nice to have:
- Bachelor's degree in Information Technology, Computer Science, or related field
- Certifications such as CompTIA Network+, Cisco CCNA
What will make you successful:
- Provide Tier II technical support for advanced network-related issues, including connectivity, configuration, and performance problems.
- Troubleshoot and resolve complex network hardware and software issues in a timely manner.
- Configure and maintain network devices such as routers, switches, firewalls, and wireless access points.
- Monitor network performance and security, implementing proactive measures to prevent and mitigate network threats.
- Collaborate with network engineers and other IT teams to design and implement network solutions.
- Document network configurations, procedures, and troubleshooting steps for reference and knowledge sharing.
- Provide training and guidance to junior network technicians and end-users on network-related topics and best practices.
- Ensure compliance with network security policies, standards, and protocols.
- Participate in network infrastructure projects and initiatives as needed.
Who We Are:
- Rackner is a software consultancy that builds cloud-native solutions for startups, enterprises, and the public sector.
- We are an energetic, growing consultancy with a passion for solving big problems for both startups and enterprises.
- Each of us enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on end-to-end application development, DevSecOps, AI/ML and systems architecture and our methodology focuses on cloud-first and cost-effective innovation.
- Our customers hail from a diverse, ever-growing list of industries.
Benefits/Additional Info:
Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided. Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks & events are offered as well!
- 401K with 100% matching up to 6%
- Highly competitive PTO
- Great health insurance with large network of providers
- Medical/Dental/Vision
- Life Insurance, and short & long term disability
- Industry-Leading Weekly Pay Schedule
- Home office & equipment plan
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