Network Support Coordinator

How will this role have an impact?

This role will report to our Network Support Supervisor.

The Network Support Coordinator will work with a team to supply support to clinicians working in various states over the phone and via email.  The Support Coordinator is responsible for handling inbound and outbound communications regarding a variety of topics including but not limited to daily schedule changes, clinician pay, technical troubleshooting, general Signify Health policy and procedural information.

What will you do?

• Telephone clinicians and members with cancellations or changes to existing schedules
• Assist clinicians with additional directions and answer questions as needed
• Work in multiple systems at the same time
• Available to answer all calls assuring a 5% or less missed call rate
• Generate and close Salesforce tickets for all requests
• Maintain the team’s queue to ensure all tickets are addressed
• Submit and assign Salesforce tickets to the proper external departments, when further assistance is needed for an issue
• Scheduled weekend on a rotating basis
• Adherence for required onsite attendance days (Dallas)
• Provide great customer service both verbally and written

We are looking for someone with:

• Minimum 2 year of successful work experience with the organization is preferred
• 6 months call center experience
• Experience with MS Office, Five9, and Google Office products

The base salary hiring range for this position is $16.50 to $28.00. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.