Network Specialist

• Young & supportive team - in a fast-growing international business environment
• Learn & develop yourself - help you craft your career path with (INNIO learning, free language courses according to business needs)
• Hybrid working - 50% Office, 50 % Home Office with flexible working hours
• Cafeteria package with various options - SZÉP Card, Cash option, Nursery & kindergarten support
• Medicover Spring White Package- from the first day of employment
• Easily accessible location - in the heart of the most vibrant campus area in Budapest (location: 13rd District, easy to approach by Metro Line 3)
• Take a break - Recharge your batteries with free coffee and tea selection in the kitchen area
• Live an active lifestyle – activate your AYCM pass

Description:

• We are seeking a Network Specialist (Connectivity Specialist) to join our global Technical Support team. In this role, you will play a key part in supporting Jenbacher Gas Engines customers by managing their asset integrations with our MyPlant Application Performance Monitoring (APM) system.
• This is an exciting opportunity to work within a dynamic and innovative team, where your contributions will make a significant impact. The Connectivity team’s mission is clear: keep engines connected and ensure seamless integration with our cutting-edge platform.
• To achieve this, we are looking for creative problem-solvers who are passionate about the energy industry and eager to tackle technical challenges in a collaborative environment.

Your tasks:

• Remote Support: Provide remote assistance to customers and field technicians during the asset connection process, ensuring seamless integration with the MyPlant APM system.
• Connection Monitoring: Continuously monitor the status of engine connections on the MyPlant APM to ensure optimal functionality.
• Proactive Troubleshooting: Lead efforts to diagnose and resolve connection issues, including agent updates, Windows server and firewall configurations, and offline engines not transmitting data.
• MyPlant Administration: Support the administration of MyPlant by managing users and assets, onboarding new customers, and configuring accounts.
• On-Site Support: Conduct on-site troubleshooting for customers experiencing connection issues, dedicating approximately 20-30% of the time to fieldwork for practical problem resolution.

Your profile:

• Expertise in Networking and Databases: Advanced knowledge of networks (min. Level 1 support), including firewalls, communication protocols, and routing, complemented by hands-on experience with databases.
• Strong Analytical Skills: Proven ability to analyze complex problems, identify root causes, and implement effective solutions.
• Customer-Focused Approach: Exceptional interpersonal and communication skills to address the needs of both internal and external customers.
• Sense of Urgency: A proactive attitude and commitment to resolving customer issues promptly and effectively.
• Prioritization and Resilience: Ability to establish priorities, handle multiple tasks, and perform well under pressure.
• Collaborative Team Player: Demonstrated ability to work cohesively in a team environment and drive results through collaboration.
• Language Proficiency: Fluency in English is required; proficiency in an additional language is an asset.
• Flexibility and Mobility: Willingness to travel internationally (10%) to support the successful execution of projects.