What will your mission be ?
- Design of network related projects
- Daily operational management of the IT Infrastructure
Which tasks will you be working on ?
- Keeping the IT infrastructure (such as WAN, LAN, WLAN, offices, DC, VPN, DNS, FW, ... up and running, as per the service level agreements
- Managing support tickets (second and third line)
- Ensuring that the standards & governance principles of the infrastructure are followed
- Participating in the Change Management process
- Ensuring that support documentation is kept up to date
- Proposing improvements on network and security level
- Validating the infrastructure and network deliverables in projects, as per the standards
- Ensuring version management is applied
- Supporting first line with inquiries
- Providing second line support
- Ensuring that the correct administrative process is applied when using follow up tools
- Managing third line support (coordinating and working closely with on/offshore third parties)
- Proposing solutions (HLD+LLD to meet business requirements
- Deploying solutions in the production network in a controlled way
- Ensuring transition without impact to operations
- Contributing to the writing of RFI/RFP’s
- FW/Network monitoring
- Creating documentation (migration plans, test plans, troubleshooting reports) in the context of changes/incidents
