Position Overview:
This intermediate level position provides network operations support including on road escalation incidents for Carvana-employed auto haulers delivering cars to customers nationwide. This position is not eligible for visa sponsorship.
What you’ll be doing:
● Assist in resolving real-time on road incidents moving across the Logistics Network by providing real-time incident management and support to all drivers.
● Serve as the first point of contact for Carvana-employed Vehicle Transporters and Advocates.
● Provide real-time support to Logistics field teams while maintaining route integrity and service levels.
● Minimize postponed deliveries through root cause analysis and continuous monitoring of exceptions.
● Use multiple internal systems to gather data and troubleshoot issues that may arise during transit.
● Locate and select vendors to drive excellent service while mitigating risks and downtime.
● Maximize outbound capacity to increase on-time delivery and reduce transit times.
● Collaborate with Vehicle Transporters, Logistics Field Leadership, Fleet Maintenance, Market Operations, and Network Planning to minimize network disruptions.
● Leverage strong analytical and Google Sheet skills to help organize data.
● Perform administrative duties including accurately documenting real-time incidents while effectively communicating incident status and resolution plan to Logistics Field Leadership.
What the job requires:
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
● High School Diploma or GED, or equivalent experience.
● 2+ years experience in a Customer Service role.
● 2+ years of practical experience in Maintenance or Logistics.
● Experience in Logistics Operations with knowledge of DOT regulations and compliance, FMCSA, and HOS
● Ability to work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner.
● Ability to multitask and prioritize effectively.
● Ability to maintain professionalism in a fast-paced environment.
● Ability to work variable schedule(s) as necessary.
● Ability to commute and work out of the Tempe headquarters.
● Ability to work in an office environment, with extensive use of computers.
● Ability to sit for up to eight hours per day.
● Ability to communicate clearly and concisely, both written and oral.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
