The Network Infrastructure Architect is responsible for providing technical expertise in support of Tyler network infrastructure products across various environments and technologies, such as various non-centralized private networks and cloud network infrastructure, network mapping, network planning, and network performance improvement and analytics.
NOTE FOR LOCAL HIRES NEAR BRENTWOOD, TN : This role is a hybrid position that requires the new hire to be in the office at least 2 days per week.
NOTE FOR REMOTE HIRES: Anyone that is hired remotely, must be phsyically in person in the Brentwood, TN office on their first day for employement verification and to pick up their equipment.
Responsibilities
- Supports, troubleshoots, and maintains networks for SaaS customers located in AWS and client-hosted (on-premises) environments.
- Works with internal and external clients with varying degrees of skillsets ranging from end-users to experienced IT teams to resolve highly complex, detailed and high priority server, system, and network technical issues.
- Maintains, monitors, and analyzes performance of system components.
- Develops system specifications, technical documentation, requirements, KB Articles.
- Prioritizes workload and resolution to meet service level agreements.
- Analyzes and resolves customer technical issues, escalating to other departments as identified.
- Participates in identifying and recommending technology solutions for clients.
- Works closely with software engineering and development teams on issue resolution and process improvement.
- Works on projects either independently or as part of a team.
- Performs other duties as assigned.
Qualifications
- 2 Years+ relevant Technical College or bachelor’s degree or Higher from University a plus.
- A minimum of 1 year of Enterprise Network Engineering experience or 3 Years Network Engineering in MSP or similar field where you manage multiple networks; previous experience as a Senior Technical Support Analyst with Tyler Technologies preferred.
- Knowledge of MySql servers, virtualization, data storage, networking.
- Excellent analytical, communication and client-facing customer service skills required.
- Ability to multi-task, works as part of a team, and develop and train staff.
- Excellent interpersonal skills including verbal and written communication skills, teamwork and customer service skills.
- Strong analytical and problem solving skills.
- Ability to work independently and in a team environment.
- Demonstrated ability to maintain a positive, professional attitude.
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