We are currently recruiting an experienced Networks Infrastructure Analyst to join our team! This is a great time to join our IT division and play a key role in the delivery of various projects to improve and update our network infrastructure. You will bring a strong technical knowledge of data networking and monitoring with experience of supporting 500+ users.
About us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.
This year will see us launch our new 5 year corporate strategy to 2029 which puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.
Responsibilities
- Provide a comprehensive, efficient and secure voice and data network infrastructure, telecommunications and ICT service
- Implement, maintain, administrate and support the LAN & WAN network infrastructure and telecommunications infrastructure. Including firewalls, internet content filters, wireless networking, monitoring systems and remote communication facilities.
- Ensure secure and efficient implementation, maintenance and monitoring of the Incommunities CCTV wide area networks.
- Responsible for the production and maintenance of comprehensive system build and configuration documentation for all network voice and data-based software and hardware solutions.
- Be responsible for the backup procedures of all network infrastructure and regular testing of backup routines ensuring at all times the resiliency of Incommunities voice and data infrastructure.
- Produce and update an annually tested Business Continuity and Disaster Recovery plan for voice and data networked systems.
- Provide technical advice and guidance on new developments / modules / systems that require integration into Incommunities existing software and hardware environment.
- Have significant input into writing and enforcing Incommunities ICT security policies.
- Maintain an up-to-date technical knowledge ensuring a broad understanding of the latest technologies.
- Work closely with the Development Team and Business Intelligence team to provide management information and voice and data API integration.
- Promote and enhance a positive image for Incommunities and the Department of ICT.
- Work in an efficient, high-pressure section managing tight timescales and provide out of hours support and deadlines and assist operational units to evaluate and deploy new technology and techniques and to implement appropriate ICT policies and strategies.
- Take management of technical projects including indirect management of Incommunities staff working on development, implementation and maintenance of technology-based systems.
- Deputise for the ICT Security and Communications Manager as necessary.
- Lead high-profile projects critical to the success of Incommunities.
- Manage their own workload and timescales dealing efficiently with any conflict that may arise in the scheduling of their work.
- Work closely and professionally with other ICT colleagues to facilitate the secure use of voice and data network systems and facilities.
- Work closely with and manage delivery by external partners and agencies delivering service level agreements to Incommunities.
- Ensure that changes integrate effectively with other ICT systems in particular Incommunities applications and network.
- Undertake research into complex ICT systems and environments.
- Monitor ICT developments and practices; attend external meetings, seminars, conferences and workshops to keep up to date with ICT developments and the implications for Incommunities.
Requirements
- Experience in an ICT support role which includes the direct support and maintenance of a data network infrastructure and/or VoIP telephony switch.
- Understanding of layer 2/3 networks and the TCP/IP model
- In-depth knowledge of data networking, VoIP and network security technologies.
- Knowledge and understanding of the TCP/IP model and other networking protocols.
- Formal training / education in data networking.
- Should be able to demonstrate recent and continuing professional and personal self-development including equal opportunities.
- Strong technical knowledge in the area of data networking and monitoring.
- Knowledge of DNS, DHCP, VPNs and other common networking protocols.
- Experience of working in an ICT Infrastructure environment supporting 500+ users.
Benefits
- Salary from £42,943 upto £54,730 dependent on experience (figures includes 2 hours contracted OT pw)
- West Yorkshire Pension Fund membership - Current employer contribution is 15.5%
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- 28 days annual leave, which increases to 30 in your 2nd year and 32 in your 3rd year plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Agile and hybrid working - 2 days p/w in the office (BD17 7BN)
- Corporate health scheme membership
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Free parking onsite
We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is accredited as menopause friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
