Job Description:

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

The NOC team manages the monitoring of vulnerability scanning, ongoing security audits and compliance that assist in the process of satisfying all the PCI DSS requirements. As a NOC Engineer I, you will be responsible for monitoring our end clients’ network to ensure compliance. 

About this roll* (Responsibilities) 

• Responsible for remote monitoring of critical customer network infrastructure, analyzing alerts and troubleshooting incidents.
• Provide Tier 1 Networking support to meet PCI Compliance requirements.
• Escalate alerts as needed that require higher level support.
• Perform incident resolution tasks based on approved Standard Operating Procedures (SOPs).
• Respond to and resolve automated alerts generated from our monitoring system in a timely fashion.
• Exercise ability to learn quickly and retain knowledge. Strives for constant improvement and development.
• Resolves network issues detected by monitoring using data from monitoring/troubleshooting tools and provides detailed notes on triage efforts for incidents.
• Other duties and responsibilities as assigned.

Do you have the right ingredients*? (Requirements)

• Network management experience of 1-3 years’ is required
• Experience working with network monitoring systems supporting incident response and system health.
• Excellent listening and communications skills, both verbal and written. 
• Strong customer service skills. 
• Organized, detail oriented and self-motivated.
• Ability to provide and maintain detailed documentation in each ticket.
• Knowledge in basic networking configurations and routing protocols.
• Hands-on experience with entry level troubleshooting of Cisco Meraki/Ubiquiti Unifi or equivalent routers/WLAN devices.
• Familiarity with GSuite, Salesforce, Jira, Confluence, Slack, Splunk a plus.

• CompTIA Network+ certification obtained within 1yr of onboarding.

Special Sauce* (Nonessential Skills/Nice to Haves)

• Understanding of security concepts and technologies including firewalls, intrusion detection systems, malware outbreaks, network intrusions and unauthorized access attempts.

• Experience with AWS, Rapid7, Recorded Future, CrowdStrike (EDR), Jamf or Microsoft Intune.

• Familiarity with various operating systems such as Windows, macOS and Linux.