Language:
-Must to have: English (Business Level)
-Nice to have: Japanese
Technical Skills:
-Must to have: TCP/IP protocol, Network equipment (Firewall, Router, Switch, AccessPoint etc.)
-Nice to have: Windows OS(Client, Server), Windows Network System(Active Directory), Virtualization Software(VMware, Hyper-V), Cloud Server(Azure, AWS)
Communication Skills
-Develop and maintain relationship with customers by collaborating with sales team.
-Create partnership with our partner (Network/Server solution vendor) to complete
Implement/migration projects.
This position is responsible for completing projects related to network and/or server system implement/migration.
Phase 1: Meeting with customers to clarify customer’s requirements.
Phase 2: Design and select best solutions that meet customer’s requirements.
Phase 3: Configuration and installation (On-site).
-Have meetings with customers, vendors and sales team to design best solutions so that sales team create proposal and quotations.
-Create configurations on Firewall, Router, Switch, Access Point.
-Visit customer’s sites to install network equipment.
-Escalate issues to next level of support and/or vendors in timely manner.
-Provide Tier 1 or Tier 2 end user support or trouble shooting by isolating problems on emails and phones.
-Communicate with manufactures to coordinate hardware repairs.
-Visit customer’s site to solve problems.
-Perform PC kitting and software/driver installation work.
-Update firmware/software version up on network equipment and/or servers.
-Maintain customer records, using automated systems.
-Have meetings with a supervisor in a timely manner to report daily activities.
- Collaboration skills with colleagues, our business partners and customers.
- Strong will to improve skills, to experience new challenges and to contribute to customers.
Benefits
· Medical, Dental and Vision Coverage
· Basic Life Insurance and AD&D
· Short-Term and Long-Term Disability Insurance
· Flexible Spending Account (FSA)
· 401(k) with company match
· Paid Time Off (PTO): Vacation, sick, and floating holidays; plus 13 paid holidays
· Tuition Reimbursement Program
· Gym Reimbursement Program
· Employee Assistance Program (EAP)
· Wellbeing Solutions Program
KDDI America, headquartered in New York, is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals. We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries. Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition. We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where.
