ii has been investing in our customers’ success for almost 30 years. That’s why over 420,000 people put their trust in our award-winning investment platform.
With a low, flat monthly fee, you can keep more of what you make and take control of your financial future. Whether you’re investing in an ISA, pension, or Trading Account, you have access to one of the widest ranges of investments on the market - including shares, funds, trusts and ETFs.
Lean on our award-winning, UK-based customer service team if you ever need help. And if you’re looking for investment inspiration, you can look to our expert team of journalists and their regular news and insights.
Join an engaged community of investors on the UK’s number one flat-fee investment platform.
PURPOSE OF ROLE:
The purpose of this role is the proactive support and management of Interactive Investor’s Network services.
The responsibilities of the role include:
• Maintaining availability service levels through proactive management of network components and rapid response through monitoring and alerts.
• Management of network services and their capacity through regular housekeeping, monitoring, and forecasting.
• Providing on-site support and administration of production/test environments for the network infrastructure and applications within the remit of the Network Team. Working within a team rota to ensure on-site cover through supported hours (7.30am-5.00pm Mon-Fri) and out-of-hours support in relation to responding to service, incident, problem and change requests, prioritising work where necessary.
• Maintaining currency of network components through patching and component lifecycle management. Alongside general ‘housekeeping’ of the technology estate (administration, patching, fix packs, monitoring, backups, etc.) this role will be involved in the development and rollout of new platforms, and improvements to existing ones.
• Working with 3rd party maintenance and service providers.
Requirements
KEY ACCOUNTABILITIES:
• Working to a Service First Culture ensuring that IT does all it can to positively impact Customer and Employee satisfaction levels
• Build and maintain close working relationships with key IT and business partners to ensure a collaborative working environment
• To proactively monitor system health in terms of availability, performance, and capacity – early identification and remediation of potential issues and rapid response and remediation of live incidents
• Follow Incident Management processes including prompt escalation of faults and incidents
• To plan and implement changes according to Service Management and Change Management processes
• Conduct troubleshooting and root cause analysis and make recommendation to prevent repeating issues
• Carry out housekeeping and maintenance activities for supported infrastructure and services – maintaining operational supportability, data security, and data integrity through an active currency project
• Create and maintain operating documentation
• Understand and work to IT Service Levels
• Script and automate processes wherever possible – avoiding manual processes and helping to reduce costs
• Provide support and assistance to business and IT change projects – managing and prioritising own workload of service tickets and project tasks with support of Team Lead
COMPETENCIES:
• Excellent problem solving and analytical skills
• A proven working knowledge of enterprise technologies and their impact on a distributed network and association with IT service levels
• Extensive experience administering and supporting specific network technologies (including build, configuration, maintenance and administration)
• Ability to absorb complex technical information and communicate effectively to all levels, for technical and non-technical audiences both written and oral communications
• Excellent communication skills with the ability to collaborate at all levels
• Ability to effectively influence and negotiate with stakeholders, through confident, clearly articulated, factually accurate information and intuitive thought processes
• A flexible approach to working hours which may include evenings and weekends
• Experienced in working in a team-oriented, collaborative environment
• Experienced in working and prioritising within a high-pressure, time critical operating environment
• 3rd party supplier interaction and partnering
• Time Management and Prioritisation
• Change Management
TECHNICAL CAPABILITIES - (ordered by importance within role) design, build, support and administration experience in:
Essential:
• Next Gen firewalls (strong technical abilities and understanding with a minimum of 2 years experience of delivery and support)
• Cisco/Nexus switch and routers (strong technical abilities and understanding with a minimum of 2 years experience of delivery and support)
• Strong knowledge of OSPF and BGP routing protocols (both configuration and support)
• Administration and management of Juniper switches and access points (including Mist/Marvis)
• IP Access Control Lists and VLAN management
• IPSEC and VPN management and configuration
• Configuration and administration of network load balancers (F5/NSX Advanced Load Balancers)
• Experience of managing a corporate/Guest WiFi Infrastructure
Preferred:
• Experience around VMware NSX-T preferable
• Certificate management and renewal across differing systems
• 802.1x authentication using HPE ClearPass/Opswat
• Experience with AWS integration and administration would be advantageous
• Datacenter migration experience would be advantageous
• VXLAN implementation would be advantageous
PERSONAL ATTRIBUTES:
STRAIGHT TALKING | MOVING WITH SPEED | OWNING THE OUTCOME
• Clear communicator
• Strong team player
• Demonstrated passion and drive for delivering the best outcome
• Contributor – confident to put forward ideas, thoughts, and concepts for technology improvement initiatives
• Decisive and take ownership of outcomes
• Not afraid to challenge and be open to challenges
• Highly self-motivated and logical thinker
• Ability to take on knowledge rapidly, ability to self-learn and discover
• Problem solver
KNOWLEDGE AND EXPERIENCE REQUIRED:
• Experience working in a financial or regulated environment, and supporting regulated change
• Experience of supporting the critical IT infrastructure of an enterprise digital business
• Experience / understands how to establish new processes and procedures
