As a Network Engineer, you will be responsible for the operational health of Syngenta's network while getting hands-on experience with technical issues. You will be receiving operational and technical issues related to the network, and will drive resolution through completion. The scope of this role will vary day to day, and you will be expected to troubleshoot issues, engage with service providers when their service is impacting ours, work with stakeholders or site contacts, coordinate with the design and planning team for changes, and perform other related network tasks.
We all have a critical role to play and add value. Here is how this role will help:
- Provide triage, analysis, and resolution of network incidents
- End-to-end incident management, bringing in additional skilled resources as required
- Engage or defer to other technical teams as required in resolution of incidents
- Act as major incident manager (MIM) when incident impact warrants it
- Provide timely updates to stakeholders or incident manager during incidents
- Hands on troubleshooting and configuration of networking equipment including Cisco and Meraki
- Participate in global on-call rotation, including some weekend requirements (possibly once in 2 months)
- Leverage network management systems (NMS) to understand issues and pinpoint where the problem likely is and the impact it is causing
- Collect packet captures as necessary; perform initial diagnosis of output where possible
- Interface with local contacts and service providers as needed to resolve site connectivity, hardware, service issues; hold providers accountable to SLAs
- Proactively identify, engage, and act on situations where “things could be better”
- Continually evaluate network capacity and performance; make recommendations for design changes as appropriate
- Assist with on-going maintenance of CMDB information and updates of our internal Knowledge Base
- Fulfillment of DNS/DHCP requests such as A or CNAME record requests, new DHCP scope requests, or updating MX records
- Implementation of changes as defined and requested by design and planning team
At Syngenta we are highly people focused – we look for professionals who are engaged, collaborative and excellent in execution. Leaders are expected to communicate effectively, develop teams and lead by example. Our industry and our function are changing rapidly so we are looking for new team members with a strong desire to develop themselves.
You will be a great fit if you have:
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BA/BS degree in Computer Science or related IT field or equivalent practical experience
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Fluent English language knowledge
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3+ years’ hands on troubleshooting and configuration experience in supporting large multi-national corporate networks utilizing a diverse set of technologies and vendors
- 3+ years working directly in Cisco IOS and the Meraki dashboard
- 3+ years troubleshooting and configuring WLAN technologies; Cisco and Meraki experience desired
- Experience working with Cisco NSO, SAE, UCS, ISE, or DUO is preferred
- Experience with VMware
- Demonstrated ability to use IOS and Meraki dashboard in the troubleshooting and configuration of the network
- Cisco Certified Network Associate (CCNA) or comparable certification preferred or demonstrable work experience and skill
- Comfortable collecting packet captures
- Firm understanding and application of network protocols and functions such as BGP, OSPF, EIGRP, NAT, DNS, DHCP, SDWAN, IPAM, SDN, ACL, Spanning Tree, VLAN, OSI Model, NetFlow, TACACs
- Ability to convey complex technical topics into layman terms while under time constraints
- Ability to leverage NMS tools (such as Nagios, SevOne, LiveNX, SolarWinds, NetScout, ServiceNow, Meraki Dashboard, etc.) to diagnose & triage issues or requests
- Familiarity with the use and limitations of syslogs, SNMP traps, device polling, NetFlow, and other management functions
- Understanding of ITIL and its principles such as event, incident, problem, and change management
- Organizational skills to manage multiple priorities at one time while meeting deadlines
- Experience participating in network implementation & refresh projects
Our efforts to become a really good place to work:
- Dynamic and international team with great atmosphere
- Possibilities to learn and grow
- High quality office environment
- Possibility of working from home
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
