The Network Engineer is responsible for the day-to-day handling of escalations related to incidents, projects or requests of our managed services customer's environments. Our Senior Network Engineers are a valued member of the Managed Services Infrastructure Practice – Network and Voice Services team responsible for providing subject matter expertise incident management, service request management and change management infrastructure support for all Managed Services customers.
Responsibilities
- Responsible for the design, installation, and maintenance of network equipment
- Communicate, internally and externally, the status of the projects/service request directly with the customer or broadcast to a larger audience as defined
- Possess the ability to track time worked with a high degree of accuracy
- Perform network administration including, but not limited to MACDs related to firewall, routing, switching, IPSEC, VPCs, SD-WAN, Load Balancer, Authentication servers (ISE TACACS+, SAML) solutions
- Must possess the ability to walk another person through connecting a console connection and configure a device to the point of remote management
- Perform baseline administration of Amazon Web Services VPCs, CIDR management – similar Microsoft Azure Technologies, GPC Performs adds, moves, and changes on Network infrastructure within expected timeline
- Execute Network routine and emergency infrastructure changes as required by customer
- Perform troubleshooting with carriers and vendors regarding network hardware and circuit issues, order and coordinate RMA of devices remotely
- Actively contribute to the configuration, layout and performance tuning of the managed Network and Collaboration infrastructure
- Build and maintain documentation for customer Network infrastructure
- Other duties as assigned
Qualifications
- 5+ years of experience with operational administration of Network Infrastructure
- 3+ years working with monitoring platforms; LogicMonitor a bonus
- 3+ years of experience with operational administration of Cisco Infrastructure
- 3+ years of experience with operational administration of Palo Alto Infrastructure
- Experience with GlobalProtect, AnyConnect
- Advanced experience with Cisco ISE, BGP/EIGRP/OSPF, FMC + FTD/ASA
- Background with enterprise Routing and Switching technologies
- Knowledge and experience with Layer 2 and Layer 3 protocols
- Experience with more than two enterprise LAN, SD-WAN and WAN topologies
- Strong background with operational administration of Network Management Systems and IPAM
- Strong oral and written communications skills
- Bachelor’s Degree or Equivalent Experience
- CCNA required
- CCNP Enterprise - Bonus
- CCNP Security - Bonus
