takealot.com, a leading South African online retailer, is looking for a highly talented National Risk and Security Manager to join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
The position reports to the Head of Risk and Security.
Your responsibilities will include:
Risk Management & Mitigation
- Develop and implement a national risk management framework for the logistics and fleet division.
- Identify, assess, and prioritize risks across the logistics and fleet operation.
- Create risk mitigation plans, disaster recovery strategies, and contingency plans to reduce vulnerabilities and ensure business continuity.
- Conduct regular risk assessments and audits to evaluate the effectiveness of risk controls.
Fleet & Asset Security
- Design and oversee security protocols for the company’s fleet and logistics infrastructure vehicles, cross docks, pick up points, returns and recovery facilities.
- Implement/maintain vehicle tracking and monitoring systems to ensure fleet safety, asset protection, and theft prevention.
- Collaborate with the operations and IT teams to ensure the effective integration of security technologies (CCTV, GPS tracking, RFID, etc.).
- Ensure compliance with transportation security standards.
- Ensure the company’s Regional Fleet Control Rooms and managed and used optimal to reduce fleet costs and to limit losses.
Loss Prevention & Incident Management
- Develop a loss prevention strategy focusing on theft, fraud, and other forms of asset misappropriation within the logistics and fleet operations.
- Investigate incidents related to loss or damage of goods, theft, or security breaches and recommend appropriate corrective actions.
- Lead and coordinate responses to security-related incidents, working with law enforcement agencies and other external stakeholders.
- Maintain a database of incidents and provide regular reports on trends and actionable insights.
- Implement and maintain and intelligence network to provide pro-active and real time information.
- Work closely with other departments to reduce claims and losses while in transit.
Compliance & Regulatory Oversight
- Ensure all logistics and fleet security operations comply with South African laws and regulations, including those related to road safety, labor, and health & safety.
- Stay updated on relevant regulatory changes and work closely with legal and compliance teams to implement necessary adjustments.
- Lead and participate in audits conducted by external bodies or authorities.
- Manage and ensure compliance for Occupational Health and Safety.
- Implement and maintain a fraud prevention plan in line with the company guildeines and policies.
Team Leadership & Development
- Lead, manage, and develop a national team of regional security and risk officers.
- Lead, manage and develop a team of SHERQ officers to manage and ensure compliance across all facilities.
- Provide training and awareness programs for fleet drivers and other logistics personnel on safety, security, and loss prevention protocols.
- Foster a culture of safety and risk awareness across the logistics and fleet teams.
Stakeholder Collaboration
- Liaise with internal stakeholders (operations, legal, HR, IT, etc.) and external partners (vendors, law enforcement, and security contractors) to ensure seamless security operations.
- Serve as the main point of contact for security matters with external agencies, ensuring quick response and collaboration during incidents.
Budget Management
- Manage the risk and security budget for the logistics and fleet division, ensuring cost-effective allocation of resources.
- Evaluate and procure security technologies, equipment, and services that enhance operational safety and security.
Technology Integration & Innovation
- Stay abreast of new technologies in fleet management and security and drive innovation in risk management practices.
- Integrate advanced technologies such as artificial intelligence, machine learning, and data analytics into risk identification and response strategies.
Key Performance Indicators (KPIs)
- Reduction theft and asset losses across logistics and fleet operations.
- Incident response time and resolution efficiency.
- Compliance with national and industry-specific regulations.
- Successful completion of risk audits and assessments.
- Successful completion of OHS audits and assessments.
- Reduction in insurance claims related to fleet and logistics operations.
- Fleet tracking and monitoring effectiveness (including fuel theft, route deviations, etc.).
Qualifications and Experience
- National Diploma, Security Studies, Logistics, Supply Chain, or a related field.
- 10+ years of experience in a senior security and risk management role, with experience in logistics, fleet management, or supply chain within an e-commerce or logistics company.
- Proven track record of managing large-scale risk management programs across a distributed national footprint.
- Strong understanding of logistics operations, fleet management systems, and asset protection technologies.
- Deep knowledge of South African laws and regulations related to security, transportation, and occupational health and safety.
- Experience leading large teams and managing cross-functional stakeholders.
Skills and Competencies
- Strong analytical and problem-solving skills.
- Excellent leadership and team management capabilities.
- Ability to work under pressure and respond to incidents quickly and effectively.
- Strong negotiation and conflict resolution skills.
- Excellent communication and presentation abilities.
- Knowledge of security technologies and trends in logistics and fleet management.
- Knowledge and background in CiiMS for incidents and investigations.
- Knowledge and background of LexusGRC to manage and ensure compliance of SHEMS teams.
Desirable Attributes
- Ability to innovate and introduce new risk management techniques.
- Proactive and forward-thinking, with a focus on continuous improvement.
- Results-driven with the ability to balance security and operational efficiency.
Additional Requirements
- Willingness to travel nationally to various company sites, distribution centres, and fleet hubs.
- Valid driver’s license.
- South African citizenship or the ability to work in South Africa.
