iMentor is seeking a Part-Time National Operations Coordinator (NOC) to create a welcoming environment for guests and provide essential support to staff. This role involves managing the reception area, handling deliveries, answering phones, monitoring office emails. Reporting to the Senior Director of Operations, the Part-Time NOC will maintain relationships with vendors and building management, ensuring smooth day-to-day operations.
RESPONSIBILITIES
Facilities Management
- Welcome staff, mentors, mentees, and guests to the office.
- Manage the building guest system for smooth entry and notify relevant staff of guest arrivals.
- Receive and distribute mail and packages, and manage the service freight elevator for vendor deliveries.
- Answer and direct calls, serving as a gatekeeper to minimize unwanted solicitations.
- Monitor the [email protected] email and forward to appropriate staff.
- Assist in organizing and resolving Operations & IT tickets on ZenDesk.
- Liaise with building management to ensure satisfactory facilities maintenance.
- Handle daily facilities maintenance including stocking private bathroom/snacks/coffees/teas
- Manage all ordering systems for NYC/National office including snacks, event supplies,
- bathroom/kitchen supplies etc.
- Contact building management for new and replacement access cards & add cards to internal system
Human Resources & Onboarding
- Assist HR with new hire onboarding, ensuring staff are added to necessary systems.
- Provide office tours for new staff and visitors.
- Arrange seating and equipment setups for new hires.
Technology & IT Support
- Distribute hardware and coordinate with IT for new staff setups.
- Manage internal technology tracker to ensure all laptops and cell phones are accounted for
- Troubleshoot and provide tier 1 IT support for individuals, conference spaces and shared devices and oversee all staff technology and peripherals
Finance Support
- Reconcile credit card statements and submit invoices for the Operations team.
- Assist the Finance Team with check collection, deposits, and mailing.
Special Projects
- Occasionally assist with organization-wide and external initiatives and events, including some paid evening or weekend hours.
QUALIFICATIONS
- Friendly and customer-service oriented, with a proactive approach to assisting others.
- Punctual, reliable, and trustworthy, with a strong sense of responsibility.
- Strong emotional intelligence and communication skills.
- Organized and detail-oriented, able to manage multiple tasks efficiently.
- Basic experience or interest in systems and project management.
- Aligned with iMentor's values and committed to diversity and inclusion.
- Ability to handle confidential information with discretion.
- Demonstrated alignment with iMentor's mission, values, and commitment to diversity, equity, and inclusion.
- Views differences between individuals (race, gender, age, cultural heritage, physical ability, education, beliefs, and lifestyle) as an asset and demonstrates an appreciation of the diversity across the iMentor community.
- Our organization works in partnership with district public schools across the country. In doing so we must meet all compliance requirements of those districts including background checks.
- iMentor is committed to ensuring healthy and safe environments for our staff, mentors, and the students we serve. In order to fully comply with the NYC Vaccine mandate, all iMentor employees (regardless of role or region) are required to be fully vaccinated priority to their start date.
COMPENSATION & BENEFITS
- Pay rate of $30/hour before taxes and other deductions
- 16-24 hours weekly (will vary week to week)
- This is a part-time, hourly, in-person, non-exempt position
- Schedule: Monday and Wednesday, 9:00 am – 6:00 pm (with an unpaid hour for lunch); a third day on either Tuesday or Thursday approximately two weeks out of each month.
- Paid sick time will accrue at a rate of 7 sick days annually
