MSP Systems Administrator
We are seeking a qualified MSP Systems Administrator IT professional with 5-7 years of experience working for a Managed Service Provider (MSP). Be ready to transition into a consultant position, working closely with clients onsite. Enjoy learning the businesses you support and feeling confident in offering solutions and consultation to help clients mature their IT Infrastructure. The MSP Systems Administrator should enjoy working with a team of energetic people who are passionate about technology, problem-solving, and helping businesses thrive. This onsite client work, conducted from onsite client locations in addition to the business office and remote from home, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is required. Our clients will depend on your cool and calm demeanor, mixed with a wide range of knowledge in all aspects of technology, which is a critical requirement. This is a Hybrid position.
MSP Systems Administrator Responsibilities:
- Support clients with technical issues involving Microsoft’s core business applications, Cloud offerings, and virtual environments.
- Remote and onsite troubleshooting workstations, networks, and servers.
- Manage and support disaster recovery and business continuity solutions.
- Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- Maintain and documentation for hardware, applications, and SOP’s.
- Communication with clients to keep them informed of incident progress or notification of impending changes or agreed outages.
MSP Systems Administrator Qualifications:
- 5-7 years of experience working for a Managed Service Provider (MSP).
- Associates/Bachelor’s Degree in IT or related field.
- Knowledge of the entire stack of Microsoft desktop and server applications.
- Experience working with Servers, Office 365, Active Directory, DNS, and DHCP.
- Experience with Mac devices.
- Knowledge of applications used in the AEC industry, such as AutoCAD and Revit.
- Enjoy working in a team environment and communicating effectively.
- Excellent interpersonal skills, enjoys working with people, excellent telephone skills, active listener, and customer care.
- Be able to match resources to technical issues and consult clients on solutions for their business.
- Diagnosis skills of technical issues.
- IT Certifications: Microsoft MCP or Microsoft 365 Certified: Modern Desktop Administrator Associate.
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