AS a CRM BA you will play a crucial role in supporting our Dynamics 365 CRM initiatives. You will work closely with cross-functional teams, gathering business requirements, and translating them into functional specifications. Your ability to align specifications from multiple systems and interfaces, coupled with your skills in JIRA triage, will be critical to the success of our projects.
Key Responsibilities:
- Business Requirements Gathering: Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.
- Functional Specification Documentation (FSD): Write clear and comprehensive Functional Specification Documents to guide development teams.
- Dynamics 365 CRM Expertise: Apply functional knowledge of Microsoft Dynamics 365, particularly in areas such as retail customer leads and service requests.
- Cross-Team Interaction: Work closely with multiple teams, including IT, development, and operations, to ensure alignment and integration of business requirements.
- Systems Alignment: Ensure alignment of specifications from various systems and interfaces, contributing to seamless system integration.
- JIRA Triage: Manage and prioritize JIRA tickets, assigning them to the appropriate teams based on priority and complexity.
- Stakeholder Communication: Facilitate communication between stakeholders to ensure clarity and alignment of project objectives.
Must Have Skills:
- MSD Functional Knowledge: Proficiency in Microsoft Dynamics 365, particularly in one of the following areas:
- Retail Customer Leads
- Service Requests
- Business Requirements Gathering: Strong skills in gathering and documenting business requirements.
- Writing FSD: Experience in writing detailed and clear Functional Specification Documents (FSD).
- Cross-Functional Collaboration: Ability to effectively interact with multiple teams, ensuring clear communication and project alignment.
- Systems Integration: Proven ability to align specifications from multiple systems and interfaces for cohesive system functionality.
- JIRA Triage: Experience in managing JIRA tickets, with the ability to prioritize and assign tasks to the appropriate teams.
Good to Have:
- MSD Environment Knowledge: Familiarity with the Microsoft Dynamics 365 environment.
- Banking Experience: Previous experience working in the banking sector is a must
Requirements
- Bachelor’s degree in business administration, Information Systems, or a related field.
- minimum 8 years of experience in a business analyst role or related position.
- Strong analytical, problem-solving, and communication skills.
- Ability to work independently and within a team environment.
Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance. Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions. We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations. Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.
Be the first to apply. Receive an email whenever similar jobs are posted.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Business Analyst Q&A's