Mr D, a division of takealot.com, is looking for a highly talented Insights Manager to join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!
Think you’ve been challenged before? Think again!
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Scale: Show the millions of Mr D customers what you can do
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Learn: We work with the best of the best, and then some.
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Grow: Expand your career in the fast-growing Takealot Group: takealot.com, Superbalist.com and Mr D. We like to promote from within: Here’s your chance.
Your mission, should you choose to accept it:
Key responsibilities / accountabilities:
- Data analysis and reporting:
- Collect and analyze customer data from various sources, including App events, transactional data, customer surveys & reviews.
- Identify trends and patterns in customer behavior and preferences.
- Segment the customer base to create targeted marketing campaigns and personalized experiences.
- Utilize data analytics tools and software (Google Big Query, Looker, Excel, Braze, Firebase) to extract actionable insights.
- Create and present regular reports (and dashboards) to senior management, highlighting key insights and recommendations.
- Collaborate with cross-functional teams (BI & Analytics, Merchandising, Marketing, Product) to ensure alignment with customer insights.
- Develop and maintain performance marketing benchmarks to assess the effectiveness of campaigns and strategies.
- Identify opportunities & strategies focused on:
- high-value customer growth & retention
- Reactivation of dormant customers
- Activation of unconverted users
- Market Research:
- Conduct market research to understand industry trends, competitor activities, and customer preferences.
- Monitor market conditions and provide recommendations for adapting to changes in the competitive landscape.
- Customer Insights:
- Utilize customer feedback, surveys, and behavioral data to gain insights into customer needs and preferences.
- Collaborate with customer support and marketing teams to improve the customer experience.
Qualifications and experience:
- Bachelor's Degree or Advanced Diploma and 5+ years technical experience in a relevant field.
- Experience using BI reporting tools (e.g. Looker, QlikView, Tableau, Microsoft BI, etc.)
- Experience with Google Cloud Platform, Braze & Firebase (or equivalent platforms) would be beneficial.
- Proven experience in data analysis, preferably with a focus on customers.
- SQL experience will be beneficial.
- Familiarity with performance metrics, KPIs, and digital marketing is advantageous.
- High proficiency in working with large data sets and business models
- Retail or e-commerce industry experience beneficial
Skills and abilities:
- Experience with Python, R beneficial, but not required
- Strong analytical mindset with a passion for working with data.
- Ability to derive customer need and behaviour from data
- Ability to anticipate, identify, and define problems and seek root causes
- Attention to detail and accuracy
- Ability to collaborate with other members of formal and informal groups in the pursuit of common missions, vision, values, and mutual goals.
- Excellent communication and presentation abilities
Let’s talk about life @ Mr D
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The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
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No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
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Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy and more.
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Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
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Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
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Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
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Free parking: No more 5km fun runs to your desk (unless you want to).
Like what you see?
If you meet the above you are an Extraordinary Mind. Apply today!!
Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference
