Mortgage Loan Review Specialist

Come Build a Better Financial Future for all Canadians 

At Neo, we’re building a more rewarding financial experience for all Canadians.  

Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.

From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.

Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada. 

• LinkedIn’s Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Canada’s top-rated credit card
• Team of 700+ people
• 1M+ customers in 3 years 
• 11K+ retail partners

High Performance at Neo

We recruit, hire, and build our company culture around these attributes:

Teamwork: We trust, respect, encourage, and show up for each other — through good times and hard. We’re on this mission not just for ourselves, but also for the people we work with — and ultimately, for our customers.

Ownership: We all have a stake in Neo’s success — so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments — to our customers, to our partners, and to our team. When we fall short, we find a way to do better in the future.

Professional Integrity: We’re asking millions of Canadians to trust us with their hard-earned money — so we hold ourselves (and each other) to the highest standards of integrity.

The Role

Reporting to the Senior Manager, Quality Control & Reporting, the Mortgage Loan Review Specialist is responsible for reviewing the quality of residential mortgage files prior to funding. This includes reviewing documentation, rationale, accuracy, and completeness of information provided in support of a file. The review is supported by established policies, guidelines, and procedures.

What you will be doing:

• You’re ensuring each file complies with the underwriting standards and guidelines prior to funding
• You’re performing a pre-funding review/audit of files and providing approval for funding, or providing observations or findings to the Underwriters
• You’re addressing and overseeing the appropriate corrections of any errors
• You’re ensuring turnaround times, service levels and priorities are met for the timely funding of files
• You’re providing collaborative feedback regarding interpretation of guidelines, policies, and procedures to the Underwriting team
• You’re recommending best practices on Strategic Initiatives and Quality Control, with the goal of improving internal processes and procedures
• Assisting Senior Manager, Quality Control & Reporting to prepare reports to be presented to management. 

Who we are looking for:

• You have 2+ years residential underwriting and/or audit or Quality Control/Quality Assurance and/or Loan review experience in the Canadian residential mortgage industry
• You have an ability to thrive in a constantly changing environment and to perform well in a high volume, high intensity environment
• You have strong problem-solving skills and the ability to proactively identify risks, and recommend solutions
• You’re a strong team player who is resourceful and a proactive self-starter, with the ability to manage multiple priorities and concurrent deadlines
• You have a clear understanding of the Canadian Mortgage Lending regulations
• You have a clear understanding of Federally Regulated Mortgage Insurers (FRMI) requirements and guidelines.
• You have strong communication skills, written and verbal
• You have the proven ability to foster relationships and the ability to negotiate effectively with intermediaries
• You’re able to understand financial statements and assess financial viability
• You’re self-driven and motivated, with the ability to work both independently and in a team environment
• Be highly organized and have exceptional attention to detail/accuracy

• A post-secondary degree or diploma in a business-related field is an asset

Working at Neo

Joining Neo means betting on yourself and discovering your full potential. As individuals and as a team, we continually challenge ourselves and each other to do our best work. We’re making change happen at a rapid pace — providing endless opportunities to sharpen your skills, expand your knowledge, and find new solutions to complex problems. That means rapid career progression and constant learning opportunities. 

The people who thrive at Neo are resourceful, relentless, and want to win. We hold ourselves to high standards, because we’re on a mission that matters — to transform financial services for the better. If that’s what you’re looking for, read on.

We trust, respect, and show up for each other. That means truthful conversations, frequent feedback, and working with people who push you to be your best. We’re evolving quickly as an organization, we work together in person, and the pace of progress isn’t for everyone. That’s why we’re looking for change-makers who love a challenge — who would rather blaze a trail through uncertainty than travel a well-paved road.

Our team members earn meaningful equity in the company through stock options — so Neo’s growth benefits everyone who helps make it happen. That also means taking on more responsibility than you may have had at your last job. We don’t get hung up on job titles or hierarchy — we’re focused on doing what it takes to accomplish our mission.

Check out these videos from our employees to learn more about Working at Neo.

Apply with Us 

We believe in equal opportunity, and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.