About the Company
Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.
Loan Administration at Valon
The Loan Administration team at Valon powers our operations and ensures we continue to run smoothly. We onboard loans, handle insurance, process payments, and offer a first-class experience to Valon's homeowners from behind the scenes.
About the Role
The Mortgage Insurance Specialist will be responsible for paying off mortgage insurance premiums for our escrowed accounts in a timely and accurate manner. This person will also review and process borrower-requested mortgage insurance termination requests and scheduled auto-terminations.
Responsibilities
- Execute and solve day-to-day operation problems for the servicing business
- Act as vendor liaison to Mortgage Insurers
- Become an internal subject matter expert across all types of mortgage insurance
- Ensure that PMI premium disbursements occur in a timely manner
- Affirm fast and accurate processing of PMI cancellations and PMI refunds to homeowners
- Monitor and drive resolution for any PMI billing exceptions in the loan portfolio.
- Review control reports to ensure compliance with state, regulatory, and investor guidelines
- Liaise between all third-party vendors and ensure escalations are responded to timely and accurately
- Complete various audits for the monthly vendor scorecard
- Lead other escrow responsibilities and projects as assigned by management
Ideal Background
- 2+ years of mortgage servicing, mortgage insurance, or escrow experience.
- Previous experience with Google Suite.
- Previous experience with mortgage servicing software or other financial technology tools.
- Excellent oral and written communication skills.
- Strong analytical skills to identify data discrepancies and complete root cause analyses.
- Strong organizational and problem-solving abilities.
- Strong attention to detail.
Minimum Qualifications
- 1+ year(s) of mortgage servicing, mortgage insurance, or escrow experience.
- Previous experience with managing documents and record-keeping.
- Previous customer service experience in financial services.
- High school diploma or equivalent.
Benefits
- Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
- Hours: No weekends or late nights required!
- Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
- Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
- Food & meals: In-office snacks and drinks (and Bagel Fridays)!
- Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
- Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!
Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
