Mortgage Broker

Responsibilities:

• Providing exceptional service and advice to all customers ensuring great customer outcomes
• Impressing our customers throughout the process to ensure they come back for a remortgage and recommend Tembo to all their family and friends
• Ensuring well-packaged cases
• Constantly looking to improve processes, customer experiences & product offerings by providing honest & valuable feedback to the wider teams
• Build & maintain team relationships - whether it's our CEO, one of our case managers, Customer Success team or our Marketing Director we nurture honest collaborative relationships that deliver results
• Keeping up to date with industry and market changes to match customers with the right solution for their needs

Who are we looking for?

• You’ll be fully CeMAP (or equivalent) qualified
• You’ll have been a mortgage broker for a minimum of 12 months and have experience with advising across the market
• Bonus points if you have a wealth of experience dealing with complex case types (for example, JBSP, RIO)
• You’ll act with due care, skill, and diligence
• You’ll act to deliver good outcomes for our customers
• You’ll be a team player, happy to cover for colleagues and working with our case managers and CS team throughout the customer journey
• You’ll be frustrated with the current mortgage industry and would keen to disrupt it
• You’ll be enthusiastic, proactive, and ready for a new and exciting challenge

You feel comfortable that our values reflect aspects of your personality and approach to work:

• If you don't like it, change it - can you think of a process you implemented to improve efficiency?
• It's all about people how did you provide feedback the last time you disagreed with someone?
• Finding a way - the last time you raised a problem, did you bring a solution too?

• £25,000 - £35,000 basic salary (DOE) + uncapped commission (20% on all mortgages and protection)
• Fun London office - think cake Wednesday’s, Friday drinks, and of course dog friendly
• Hybrid working - we know that flexibility is important so we ask our employees to work from the office at least twice per month
• Progression and development opportunities - we’re scaling quick and are looking for the right people to join us on that growth journey
• Socials and away days - did someone say Junkyard Golf?