Mortgage Assistance Processor

Default Servicing at Valon

The Default Servicing team resolves mortgages in default and manages all default-related processes at Valon. This team is also central to the broader mortgage ecosystem, preventing foreclosures and minimizing losses for investors. Transparency and financial literacy are crucial to our people, processes, and products. We strive to help homeowners who need additional support to keep their dreams of homeownership alive.

About the Role

The Mortgage Assistance Processor will work to provide solutions for existing homeowners of Valon Mortgage who are experiencing hardships. This individual will report to the Underwriting Supervisor/Manager and be responsible for providing best-in-class customer service to both homeowners as well as internal customers to support Valon’s strategic goals. The primary objective of this role will be to assist the underwriter in determining the best workout option for homeowners with mortgages within Valon’s servicing portfolio, strengthening both homeowner and investor relationships.

Responsibilities

• Application Review & File Management: Review mortgage assistance applications and manage a caseload from application to modification under the supervision of the Underwriting Supervisor/Manager.
• Subject Matter Expertise: Serve as a knowledgeable resource in mortgage servicing, providing essential support to the Underwriting team.
• Process Improvement: Identify opportunities for process improvements and efficiently manage multiple tasks in a fast-paced environment.
• Document Review: Assess customer documentation within 5 business days to determine the completeness of the Mortgage Assistance Application.
• Property & Financial Analysis: Order and evaluate BPOs/AVMs/appraisals, calculate income, expenses, and escrow advances per guidelines, and review title searches when necessary.
• Guideline Implementation: Apply investor, client, and insurer guidelines for payment deferrals, loan modifications, forbearances, repayment plans, short sales, and deeds in lieu.
• Short Sale Management: Evaluate marketing strategies, listing history, and offers, and handle counteroffers per departmental and investor/insurer/client procedures.
• Communication & Documentation: Prepare and send necessary documents, including trial period agreements, deferral agreements, and decline letters. Maintain professional communication with homeowners, agents, and other stakeholders.
• Compliance: Complete the 2nd Look/QA process to ensure compliance with investor/insurer/client guidelines and work with vendors to oversee documentation.
• Additional Duties: Perform other duties as assigned and be available for overtime and weekend work as needed

Ideal Background

• Advanced Industry Knowledge:
  • Extensive experience with FHA, VA, USDA, FNMA, and FHLMC guidelines.
  • 5+ years of mortgage/modification underwriting experience.
  • 2+ years of Manual Underwriting experience.
  • 3-5 years of processing and/or closing experience.
• Regulatory Compliance: In-depth understanding of federal mortgage regulations, including RESPA, TILA, ECOA, TRID, and CFPB.
• Communication Skills: Strong communicator with excellent writing abilities.
• Integrity & Ethics: High ethical standards with a commitment to integrity.
• Team Collaboration: Proven ability to work effectively with diverse team members.

Minimum Qualifications

• Education: High School Diploma or equivalent required.
• Industry Knowledge: Familiarity with FHA, VA, Fannie Mae, and Freddie Mac guidelines, along with automated underwriting systems.
• Analytical Skills: Ability to critically analyze credit, income, assets, titles, and appraisals for compliance with company and investor guidelines.
• Experience:
  • 2+ years in Collections, Loss Mitigation, or other mortgage banking/servicing roles.
  • 2+ years of mortgage loan origination/modification experience.
  • 2+ years of telephone customer service experience.
• Regulatory Knowledge: Understanding of the Fair Debt Collection Practices Act.
• Independence & Teamwork: Ability to work independently in a fast-paced environment while also collaborating effectively with a team.
• Problem-Solving: Ability to apply general rules to specific issues and combine information to form sound conclusions.
• Decision-Making: Capable of making independent decisions while ensuring rapid problem resolution.

Location

• On-site

Benefits

• Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
• Hours: No weekends or late nights required!
• Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
• Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
• Food & meals: In-office snacks and drinks (and Bagel Fridays)!
• Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
• Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!