Mortgage and Protection Advisor

Job title: Mortgage and Protection Advisor

Reports to: Lead Mortgage Advisor

Location: Hybrid (London office min. 3 days/week)

Working hours: 40 hours per week between 8am-6pm, with additional flexibility required for shift schedules and weekends

🙌 About us

At Koodoo, we're reshaping the future of mortgages. Our market-leading mortgage platform provides a critical bridge, connecting aspiring homeowners to their ideal mortgage. Our products are designed to simplify and accelerate the mortgage process, catering to a wide range of consumers, from people looking to buy their first home to seasoned remortgagers.

To achieve this, we partner with leading UK lenders to bring greater transparency and simplicity to the mortgage market. We also work with renowned price comparison brands and leading FinTechs to power their mortgage verticals, making us an integral part of providing consumers with market-leading mortgage experiences.

Innovation has always been at the core of what we do at Koodoo. Our work in AI-driven mortgage solutions has set new industry benchmarks, exemplified by our groundbreaking achievement of being the first company to successfully pass the CeMAP exam using AI. Our commitment to innovation continues as we spearhead the development of cutting-edge AI tools in collaboration with major lenders, constantly pushing the boundaries to revolutionise the mortgage sector.

🚀 Our mission

Our mission at Koodoo is to create a world where securing the best home finance deal is transparent, seamless and empowering. We do this through helping customers understand their mortgage options on their favourite comparison sites. As a result of increasing costs and complexities in the mortgage process, we have seen an increase in demand for , we are now using Koodoo’s platform and partnerships to launch our first charge mortgage advice service, enabling customers to search products and receive advice simultaneously.

👔 The role

We are seeking a Mortgage and Protection Advisor with a minimum of 3-4 years experience of selling mortgage and protection products (with a whole-of-market broker or multiple lender experience) to join our team. The successful candidate will be responsible for providing advice and guidance to clients on a range of mortgage and protection products, ensuring they receive the best possible service and experience. 

This role will also involve an element of process development and testing, working alongside the rest of our Mortgage Operations team to build an efficient, friendly process that delights customers and makes getting a mortgage and protection as seamless as possible. 

🎯 Key responsibilities

• Working together with Koodoo’s Compliance Manager to submit a Variation of Permission to the FCA to allow us to advise on insurance products.
• Providing exceptional service and conducting initial assessments of client's financial circumstances to determine their eligibility for a mortgage product and related insurance products.
• Keeping on top of submissions whilst remaining compliant with internal and external compliance requirements.
• Preparing and submitting mortgage applications on behalf of clients.
• Impressing our customers throughout the process to ensure they come back for a remortgage and recommend Koodoo to all their family and friends.
• Responding to client queries in a timely and professional manner.
• Developing and maintaining relationships with clients, estate agents and other stakeholders.
• Keeping up-to-date with the latest mortgage products and market trends.
• Ensuring that all regulatory requirements are met.
• Delivering a high-quality level of communication via phone, email & online live chat (to be added soon).
• Constantly looking to improve processes, customer experiences & product offerings by providing honest & valuable feedback to our Operations and Product teams as we continuously enhance our platform, customer journey and service model.

😎 About you

• Fully CeMAP qualified with professional with 3-4 years of experience providing advice in the UK mortgage industry, with at least 2 years of recent experience in advising on protection products.
• Comprehensive knowledge of mortgage & protection products and lending criteria.
• Strong communication and interpersonal skills.
• Good attention to detail.
• Ability to work well in a team environment.
• Ability to work under pressure and to tight deadlines.
• Proficient in Microsoft Office applications

🥳 What we can offer you

• An exciting and meaningful challenge with the opportunity to play a pivotal role in the next phase of our growth.
• A supportive and inclusive environment in a forward-thinking and energetic team.
• Be part of the broader Blenheim Chalcot family - connect and be mentored by some of the incredible people that work in the 30+ other start-ups in our ecosystem.
• A competitive salary plus a performance and compliance-linked commission structure, depending on experience.
• 25 days annual leave
• Your birthday off.
• Life assurance.
• Pension scheme.
• Up to £800 flexible benefits package – you pick a combination from a list including medical insurance, dental cover, gym membership and much more.