Salary: £22,308.00
Location: Nelson
Working Hours: Monday to Friday 9:00-17:30
Responsibilities
- Task management.
- Make welcome/confirmation calls and send confirmation e-mails.
- Accurate input of order details onto all systems.
- Liaise with customers/business and resellers partners regarding order queries/amendments.
- Provide technical advice to customer/business partners/resellers and internal staff.
- Placement of all order types on Daisy Central and other Portals.
- Co-ordinate jobs with end users.
- Deal with order rejections.
- Liaise with customers and business partners to resolve issues and provide regular updates.
- Raise and resolve provisioning escalations and faults.
- Check all accounts are set-up and billing correctly.
- Schedule and action all tasks to completion within specified timescales.
- Follow all procedures and deliver high level customer service for maximum customer satisfaction.
- Work towards set KPI’s, goals and objectives.
- Ensure all systems are kept fully updated for each action and point of customer contact.
- Complete any required reporting.
- Deal with internal queries as required.
- Excellent telephone manner
- Ability to manage own workload
- A ‘can do’ and positive attitude towards work and personal development
- Excellent communication skills both verbal and written
- Experience with Microsoft Products (Excel, PowerPoint, Word, (preferred but not essential)
- Previous experience working in Mobile (preferred but not essential)
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.
Here are some of the benefits that we offer…
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
- £500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Sim deals for you and your family/friends
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you're getting married
