We are seeking a Mobile Device and OS Help Desk Technician for a 6-month contract (with the option to extend) based out of the Denver area. This role can work remotely until it is determined to return to the office.
In this role, you will provide mobile application (iOS and Android) support to end-users for a new application currently being built. Additional responsibilities include:
- Responds and provides assistance for support requests via phone and emails.
- Identify, research, and resolve technical problems associated with the mobile app.
- Document, track and monitor customer support requests to ensure a timely resolution.
- Experience with iOS and Android operating systems, functionality and ability to troubleshoot, reproduce and report on problems.
- Use of tools and diverse mobile devices makes and models
- iTunes as well as Apple and Google Play Store.
- Knowledge of networking, wifi, firewall limitations and experience troubleshooting or communicating errors related to this functionality.
- Excellent communication skills
- Customer service skills to field and support both the public and interagency relationships. Including supporting and making recommendations for ADA and UI/UX user interfaces.
- Must have at least 1 year of experience supporting mobile devices.
- Bilingual English Spanish a plus, but not required.
This 6 month contract (with option to extend) will be based out of Denver, CO with the ability to work remotely until it is determined to work onsite in the downtown Denver area.
