ML and NLP Engineer

What We Do: AI Service Management (AISM):

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

The Team:

We are a small but passionate team of 100+ based in the Bay Area. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

What we do: AI Service Management (AISM) 

There are many examples of disruption in the consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? Aisera helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AISM solution for IT, HR, Customer Service, Facilities, and IT/Cloud Operations. With Aisera, organizations can provide a personalized and proactive experience for users by automating the resolution of tasks and actions.

What You'll Do:

• As a ML & NLP Engineer, you will be part of the Data Science team that is responsible for the algorithms and models driving the conversational aspect of solution. You will be working with other team members, engineering management and product management to plan, develop and deliver on time various related features and functionality for the platform.
• Work with teammates, leadership and product management to design and deliver the data platform and connector features as per roadmap.
• Deliver testable, modular, highly scalable and reusable code, test cases and documentation on time.
• Working in an agile development environment.

What You'll Need:

• Bachelor’s Degree in Computer Science or Computer Engineering or Electrical Engineering
• At least 3 years professional experience in similar positions in software development
• Strong Python skills
• Excellent knowledge of NLP/ML frameworks
• Good experience in using one or more public cloud environments (AWS, Azure, Google Cloud, etc.)
• Be very keen on quality in any aspect
• Be responsible over projects quality we deliver
• Very good verbal and written communication skills (English)

Benefits of Aisera

Fun place to work

Great team

Great opportunity

Aisera Benefits

Medical, dental, and vision benefits

Holidays and flexible PTO

Paid family leave

401(k) plan

Stock Options

Employment Assistance Program