Strategic Customer Success Manager
About the Team
Miro is growing its Customer Success team and we are looking for customer-focused individuals to join us! A Customer Success Manager on our Strategic Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services. Each role at Miro is based at one of our physical hubs and we look for talent that want to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 2 days a week in office culture as our baseline.
About the Role
Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.
What you’ll do
- Manage a portfolio of roughly 25 Strategic customers
- Maximize customer retention metrics
- Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcome through scaled engagements
- Identify, track, and improve the health status of each of your customers
- Ensure product adoption by onboarding new customers and new teams
- Make sure that customers get maximum value from Miro through training and enablement
- Work closely with Account Managers to identify additional license opportunities.
- Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success
