ELEKS Customer Support Office is looking for a Middle Customer Support Engineer (L2) in Lviv, Ternopil, Ivano-Frankivsk.
ABOUT CLIENT
The Shared Support team is a specialized, advanced group that provides high-quality support services to various small and midsize organizations worldwide. Our department's culture prioritizes proactiveness, professionalism, transparency, continuous learning, flexibility, and respect. We aim to establish long-term relationships with our customers, offering dependable support and development practices to improve system reliability and adapt to evolving business needs.
REQUIREMENTS
- 3+ years of relevant experience
- Strong AWS knowledge
- Familiar with Azure
- Linux and Database administration (PostgreSQL, MySQL)
- Monitoring tools (CloudWatch, Datadog)
- Web-server configurations (Nginx, Apache)
- CI/CD (AWS CodePipeline, Jenkins)
- Network troubleshooting skills
- Terraform, CloudFormation (will be a plus)
- Upper-Intermediate English (written and spoken)
RESPONSIBILITIES
- Dealing with registered and escalated tickets
- Gather all required information from a customer to start an issue investigation
- Investigate and reproduce customer issues
- Work with infrastructure and development teams to diagnose/resolve platform issues and carry out maintenance
- Prepare steps/solutions on how to fix the issue
- Promptly resolve customer service issues to the satisfaction of all
- Proactively monitor various IT systems
- Document all resolutions through the support desk system, and produce and maintain the documentation on IT processes
- Provide daily maintenance: backup and restore, new version deployment and rollback, periodic system cleanup, OS and components upgrade, security patching, etc
- Take ownership to resolve customer requests in accordance with SLAs and incident management protocols
WHAT WILL YOU GET WITH ELEKS
- Close cooperation with a customer
- Challenging tasks
- Competence development
- Team of professionals
- Dynamic environment with low level of bureaucracy
