Mid UX Writer

About Tide

At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Founded in 2015, Tide is now the leading business financial platform in the UK with 550,000 SME members (10% market share) and more than 150,000 SMEs in India. Headquartered in London, Tide has nearly 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.   

About the team

The UX Writing team delivers clear and concise copy to help Tide members run and grow their business. We work closely with cross-functional teams, including Design, User Research, Product, and Engineering, to create and deliver intuitive user experiences.  

About the role

We're looking for a dynamic and detail-oriented UX Writer to work across a range of our products. You’ll help to shape the future of our products and guide members through journeys with intuitive copy. Your work will have a significant impact, helping members to streamline their admin and get paid for their services. 

Responsibilities

• Deliver copy for end-to-end user journeys 
• Collaborate with Design, User Research, Product, and Engineering throughout the product development life cycle
• Advocate for the value of UX writing and user-centred design across the business
• Communicate the rationale for your copy approach to stakeholders 
• Contribute to Tide’s copy guidelines to raise the bar for copy across the business
• Stay updated on best practices and industry trends to spot opportunities to improve our processes 

What we’re looking for

• 1.5+ years experience as a UX Writer or Content Designer, ideally within a similar sector
• Excellent writing skills, including the ability to distil complicated concepts into plain English
• A data-driven approach to crafting copy
• Understanding of user research and testing 
• Creativity and problem-solving skills
• Proficient Figma user
• Quick learner with an ability to deal with ambiguity
• Great communication skills
• Comfortable working with style guides to ensure consistency 
• Experience of balancing multiple priorities
• Adept at working and collaborating in an Agile environment
• Passion for inclusive, user-centred design 

What you’ll get in return

• Competitive salary
• Flexible working options
• Group Life Insurance 
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• 25 days holiday with the ability to buy extra days
• We invest in your development with a £1,000 professional L&D budget per year
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious brand-new office near Old Street with an all-day snacks bar
• Enhanced family-friendly leave
• 3 days for L&D or volunteering time off per year
• Sabbatical leave 

Tidean Ways of Working

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

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