EBANX is the leading payment platform connecting global companies with customers from the fastest-growing digital markets in the world.
Since the beginning of our journey, we have had one mission: to provide global access for everyone. We believe that transforming challenges into opportunities and making the impossible part of the journey is crucial! That's precisely why we created a payment technology that builds bridges between people and businesses every day in 29 rising markets across the globe.
We call ourselves ebankers, we are global thinkers, we value diversity, we foster creativity and we work hard to connect businesses and people worldwide through payments. Let's make history together?
The e-commerce transaction market has been growing exponentially through the years. Your role on this job will be centered over dealing with a concern that grows on the same proportion as online purchases, FRAUD! We always say that the real challenge is not stopping fraud transactions to happen. The key is to detect suspicious behaviors while we preserve our Merchants approval rates. There’s no pride on having stable fraud numbers if we compromise most of our operation to do so. We have the responsibility of being very assertive on our strategy and that’s why are looking for someone with previous experience in Fraud Prevention and with a Customer Centric and data-driven mentality. We are a fast pace growing payments processing company with strong presence over Latin and Central American countries and we’re on the search for a Chargeback Analyst to join our Fraud Prevention Team.
You will also be responsible for:
- Act in a customer centric way for Enterprise Merchants;
- Proactively monitor chargeback KPIs and performance;
- Follow all the chargeback activities flow (notification until dispute answer);
- Identify offenders, opportunities and come up with a strategy to address and fix it;
- Contribute with disruptive ideas and insights that will benefit the business.
Main requirements for this position:
- Knowledge about chargeback flow;
- You have a constant need of self-development. Comfort zone makes you uncomfortable and you’re guided by the test-learn methodology;
- You are familiar with dashboard tools. There’s no preference here since all these tools are pretty much alike but Tableau is the company’s official tool;
- You have payment market and are familiar with the major players that compose the credit card transactional flow;
- You know how to use SQL (joining tables, aggregation functions) to extract data for analysis purposes and also make your daily activities easier;
- You have advance to fluent English skills. We’re a multinational company and you will be off your native language for e-mail replies and meeting attends very frequently;
- You respect all cultures and beliefs and don’t have a prejudgment mindset.
What else would we like to see?
- You know statistical fundamentals and use them to guide your data analysis such as hypothesis test, back testing rules, relative risk, etc.;
- You have great communication skills and are a fast learner;
- Knowledge about chargeback rates and card scheme programs;
- You also have fluency in Spanish.
EBANX offers:
- Spanish, English, and Portuguese classes;
- Meal Allowance;
- Transportation voucher (if needed);
- WAVES - Program of goals and results (variable compensation);
- EBANX Play - Wellness (Gympass, e-Sports, SESC );
- EBANX Education: financial support for undergraduate, graduate, and MBA programs so you can develop important skills for your career;
- EBANX Skills: budget for workshops and courses;
- EBANX Flexible: Birthday Day Off;
- Semi-flexible hours (8 hours a day - Monday to Friday);
- EBANX Family: Daycare assistance, extended leave for caregivers and support program for children and pregnant women;
- EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers;
- Life Insurance: Life Insurance 100% paid by EBANX;
- Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics stores, and more!
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