We’re looking for a BI Analyst, who will be conducting research and delivering business insights to support data-driven decision-making and optimization of business processes in the Customer Support team. Wrike Support is a diverse, multicultural team, responsible for building relationships with our customers and assisting them with any challenges they encounter. In this role, you will be responsible for providing business insights based on data analysis and assisting to implement change management based on those findings, defining key business metrics, and supporting the management team with the reporting and ad-hoc analysis required to make crucial business decisions.
Your recruitment buddy will be Pavel Kucera, Technical Recruiter.
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🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
