Microsoft Operations Specialist

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

As a Microsoft Operations Specialist, you will play a critical role in supporting and enhancing our partnership with Microsoft. You will collaborate closely with internal teams and Microsoft representatives to facilitate the successful execution of Microsoft programs. Your responsibilities will encompass various facets of program operations, compliance, and reporting.

What you’ll do as the Microsoft Operations Specialist:

Employees employed in the role of Microsoft Operations Specialist shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The Microsoft Operations Specialist is mainly responsible for: 

• Advises Sales/Presales and Delivery regarding Microsoft program utilization and available investment programs; oversees administration and application of programs.
• Pipeline Management: Track and manage the co-sell opportunity pipeline, ensuring accurate reporting and forecasting.
• Sales Enablement: Provide training and support to our sales teams to effectively engage with Microsoft and maximize co-selling opportunities.
• Reporting and Analysis: Generate reports on Power BI, create dashboards and analyze data to measure the effectiveness of co-selling efforts and provide insights for continuous improvement.
• Process Optimization: Identify opportunities for process improvement and efficiency enhancements in Microsoft program operations. Implement best practices to streamline workflows.
• Marketplace Listing Management: Create and optimize solutions listings on Microsoft Marketplace, ensuring accurate and compelling Microsoft solutions descriptions, images, and pricing.
• Documentation: Maintain accurate and up-to-date documentation related to program operations, processes, and compliance requirements.
• Program Enhancement: Provide insights and recommendations for program enhancements, expansion, or modification to meet evolving business needs.

What you will bring to the team:

We are seeking candidates with the following experience and skills.  

• Azure, Modern Work and Security product feature familiarity
• Proven track record of business development or account management
• Strong team player that is goal and action oriented
• Good organizational and time management skills; excellent oral and written communication skills

Certifications/Licenses/Etc.

• Microsoft sales and technical experience; brand-specific certifications within 6 months
• IT Certifications with cloud experience a plus
• PL-900: Microsoft Power Platform Fundamentals is a plus

Required Experience

• 2+ years of experience delivering program and project efforts in a high technology environment.
• 1+ years of experience in reporting and creating dashboards on Power BI
• Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective.
• Understanding of the industry, market, customers, competitors, suppliers, partners, and capabilities of the business
• Ability to communicate effectively with clients, colleagues, and management.
• Professional, business-focused attitude and courteous manner towards clients, partners, and peers
• Ability to meet aggressive deadlines.
• Driven, team oriented, and active participant in accomplishing team goals.
• Analytical with excellent problem-solving skills
• Ability to work with little or no supervision.

 Technology Focus & Requirements

• Microsoft software & cloud technologies
• Microsoft partner ecosystem
• IT fundamentals

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our employees, including health insurance coverage for parents, spouses, and children, life insurance, voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunities, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture.

If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Shift Timings: 8:00 PM till 5:00 AM (PK Time)

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