As a Microsoft Dynamics CRM Technical Solution Architect you will:
- Interact with prospects/clients to understand business requirements
- Demonstrate Dynamics CRM solution capabilities to the client
- Conduct business process analysis and create Fit/Gap report
- Create solution design to address client business, interface and performance requirements
- Advise on complex Dynamics CRM business cases and propose comprehensive solutions based on CRM, 3rd parties and customizations
- Assist sales and presales teams with preparing proposals, client presentations and support the sale of professional services when necessary
- Identify creative workarounds to meet requirements without the development of custom code
- Use proven methodologies to deliver successful projects
You’re great at:
- Multitasking, being flexible & paying close attention to detail
- Working in a highly collaborative team environment
- Diagnosing and troubleshooting complex CRM issues with creative solutions
- Resolving client conflicts and/or escalated issues while maintaining composure in a stressful situation
- Mentoring and guiding junior consultants on best practices/approaches
- Learning new concepts quickly and thoroughly
- Promoting the mission and Shared Values of our company
Requirements
- Bachelor’s degree required in Computer Science, Business Administration, MIS or related field
- 5+ years of solution architect experience working with recent versions of Dynamics CRM Online
- 5+ years of experience including expertise in Dynamics CRM implementations as well as application deployment and/or distributed system implementation
- Hands-on experience with multi-phase, global, enterprise-wide CRM implementation with focus on presales/business development as well as engagement delivery
- Deep know-how and proved record of applying CRM in one or more industries, Financial Services and Public Sector preferred
- Proven experience in presales activities including Proof of Concepts, Demo, Presentations and positioning in front of C-Level Executives
- Ability to envision, architect, and evangelize CRM solutions with clients
- An understanding of the functional capabilities and limitations for out of the box functionality as well as custom code
- Proven experience with estimating, scoping, and writing effective SOW’s that set expectations and limit risk
- Ability to articulate architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platforms including a working knowledge of different architectural frameworks
- Ability to move between high level architectural review/design and the "roll up the sleeves" level of performing all phases of a CRM delivery project
Benefits
We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
HSO is an Equal Opportunity Employer.
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