Position Summary:
The IS department at bioMerieux is looking for a highly collaborative individual who values working for a company that cares about its team members and our overall goal of improving world health. This position supports a full-time hybrid work model with every other Friday off. We are looking for energized team members who pride themselves in a job well done while positively impacting those around them. As a company, we pride ourselves on transparency and open two-way communication.
You will be part of a worldwide team that leads all aspects of the Microsoft 365 administration. This team provides follow-the-sun support to users worldwide, requiring excellent collaboration skills. This position focuses on day-to-day activities to maintain and support the platform's overall performance and participation in global projects that impact Microsoft 365.
Primary Responsibilities:
- Perform all work in compliance with company policy and within the guidelines of the company's Quality System.
- To ensure the day-to-day administration of the Microsoft 365 platform's infrastructure and to maintain it in operational conditions
- Participate in weekly meetings with the global platform team to synchronize on-run operations
- Defining and evolving strategy and Standard Operating Procedures (SOP) M365 in accordance with group standards
- Assist local, regional, and global teams in configuring and supporting Microsoft Endpoint Configuration Management (Intune) and Microsoft Defender for Endpoint
- Support developing and documenting an Operations Manual for run support of the 365 platform
- Incident and Problem Management: you will provide expertise for complex incidents and problems, escalation point for L1 and L2, interface with Microsoft Support and various partners
- Participate in projects to evolve or implement the new features of the Microsoft 365 platform
- Fulfill Day-to-day Operation issues, Service Requests, and Project tasks related to the Microsoft 365 platform
- Respond and resolve escalated system incidents, problems, or outages and accurately report and document solutions
- Perform problem root cause analysis
- Coordinate and manage changes following the change management process
- Must be able to produce detailed, accurate technical documentation
Education, Skills, & Experience:
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High school diploma/GED with 10 years of IT technical experience, including 3 years of experience administrating Office 365
- Microsoft 365 Certified Enterprise Administrator expert certification preferred
- Network+, Security+; ITIL® V3 or ITIL® V4 certifications; other relevant certifications preferred
- ServiceNow experience is a plus, or another ticketing system
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Extensive knowledge and experience managing and supporting Office and Microsoft 365 applications
- Teams
- OneDrive for Business
- Office 365 Licensing
- Yammer/Viva Engage
- SharePoint
- Office Online
- Excel, Word, Outlook, and PowerPoint
- Experience managing Microsoft Endpoint Configuration Management (Intune)
- Familiarity with configuring Microsoft Teams audio-visual devices
- Experience with configuring and managing on-prem Active Directory, Azure Active Directory, and Azure AD connect
- Advanced knowledge of PowerShell cmdlet and scripting (development and optimization)
- Knowledge and understanding of Group Policy
- Experience configuring and managing Microsoft Defender for O365 Microsoft Defender for Endpoint
- Familiar with role management using IAM platform
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