What you get to do in this role:
- Manage a team of SRE-DevOps engineers and provide technical guidance, feedback, and career development.
- Establish and track service level indicators, objectives, and agreements for our products and services.
- Oversee the design, deployment, and maintenance of scalable, secure, and resilient infrastructure and systems.
- Develop and enforce policies and procedures for incident management, root cause analysis, and postmortems.
- Promote automation, observability, and self-service across the organization.
- Drive continuous improvement and innovation initiatives to enhance the reliability and performance of our products and services.
- Collaborate with cross-functional teams and stakeholders to align on priorities, communicate issues, and share best practices
To be successful in this role you have:
- Bachelor's degree in Computer Science, Engineering, or related field, or equivalent work experience.
- 10+ years of overall experience with a minimum of 5 years of experience in SRE, DevOps, or similar roles, with at least 2 years of experience in managing or leading teams.
- Strong knowledge of cloud computing platforms, such as AWS, Azure, or OCI, and cloud-native technologies, such as Kubernetes, Docker, or Terraform.
- Proficiency in scripting and programming languages, such as Python, Ruby, Go, or Java.
- Expertise in designing, implementing, and troubleshooting distributed systems and microservices architectures.
- Experience in using and developing tools and frameworks for automation, monitoring, logging, tracing, and alerting.
- Excellent communication, collaboration, and problem-solving skills.
- Passion for learning new technologies and methodologies and applying them to improve reliability and performance.
- Ability to work in shifts (that cover one weekend day) and overlapping hours with other regions.
FD21
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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