Mgr, Machine Learning Quality Engineering Mgmt

What you get to do in this role:

To be successful in this role you have:

• 7+ years of software product quality engineering experience including test planning, implementation and execution.
• 5 + years of Experience in a management position for technical teams
• Advanced working knowledge of test engineering processes and methodologies; Expertise in test planning, test case management, code coverage and defect analysis
• Experience with Machine learning/Generative AI testing and Machine learning model quality evaluation 
• Significant hands-on experience in project management and Agile/Scrum product development life cycles
• Thorough understanding of performance testing and automation testing
• Proficient with Containerization Technologies (Docker, Kubernetes)
• Demonstrated leadership, coaching and mentoring skills combined with flexibility working in a dynamic, fast moving product development environment.
• Collaborative but decisive personal style; highly effective communicator and problem solver.
• Manage multiple competing priorities while driving resolution and getting results
• Delivering Support for identified functions – driving resolution, reporting & managing SLA, and KPI, root cause analysis. Perform the role of Critical Escalation Manager.
• Hiring, mentoring, and managing team of QA & Support Engineers
• Open to travel – This role might require occasional travel

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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