Merchant Support Associate

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. Wolt was founded in 2014 and joined forces with DoorDash in 2022. Together, Wolt and DoorDash operate in 27 countries today, serving more than 20 million customers. In Hungary, Wolt’s services are available in more than 60 cities. 

Join us today to build Wolt together. 

What you’ll be doing:

• Answering day to day questions of our Merchant Partners with a same day response time
• Trying your best to provide long term solutions and best practices to educate and prevent the same question to arise on a recurring basis
•  Reporting any system issues or process gaps and helping to resolve them
•  Maintaining a close relationship with internal stakeholders to facilitate the smooth operation of the Merchant Team as a whole and help develop our processes and tools
• Occasionally visiting our partners
• Troubleshooting devices and preparing welcome packages for partners

• Great communication skills both verbally and in writing - it’s important to find the right tone with everyone
• Customer service or other partner relationship experience
• Accurate administrative skills
• Interest in hospitality, restaurants, gastronomy - you will have the opportunity to get to know hundreds of restaurants and retail partners
• Fluency in both Hungarian & English
• Driver’s license

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

What We Offer

• Independent work in a dynamic, international team 

• SZÉP-card

• Private health insurance 

• All You Can Move card (self-financed)

• Discount on Wolt orders

• Employee Assistance Programme

• Modern work equipment

• Volunteer day 

• Snacks & drinks in the office

If you have any further questions about the position before applying, you can turn to:

Zsófia Szentes, Talent Acquisition Partner - [email protected].

Please note that we do not accept applications sent by mail. Please submit your application through our careers website!