Merchant Operations Associate (Fixed term, 12 months)

As a Merchant Operations Associate, you will be working with both restaurants and retail partners (merchants). To successfully run their Wolt-business, our merchants need our help on a daily basis when it comes to updating their menu/assortment, as well as making sure that all Wolt-equipment is functional.

As such, your primary tasks will be to make sure that menu assortments are updated in a timely and precise manner, as well as helping out our partners directly over the phone, if their hardware malfunctions. We want to make the partnership with Wolt as easy as possible for our merchants, but also guide them continuously toward self-service while giving them the necessary information/tools to avoid any future problems! Much of your work will be focused on volume and quantity and we hope you are interested in raising the bar, and continuously challenge yourself in terms of efficiency!

To sum everything up, you will be our foremost expert when it comes to menus and Wolt-equipment, and you will be an important part of setting the highest standards in both quality and efficiency. Your role will be an instrumental part of creating great business relationships with our merchants together with your fellow Wolt’ers!

What you’ll be doing:

• Responsible for creating, updating and maintaining menus/assortments for all active merchant partners on the Wolt platform, and making sure that both text and visuals reflect the Wolt brand.
• Successfully handle support and troubleshooting in all matters related to gear and equipment in order to ensure optimal operational performance.
• Continuously guiding merchants toward self-service, educating them on “how things work”, and showing them the best way forward in their collaboration with Wolt when it comes to their assortments. 
• Sharing best practices amongst the team and challenging the status quo.

• Fluent in Danish and English to be able to both communicate with partners, and create the product selections in the local language and English.
• Tech-savvy’ness and the ability to quickly learn and adapt to new tools will help you greatly in the role.
• Experience with Excel/Google Sheets will be a strong advantage.
• Excellent communication skills in both writing and on the phone.
• Experience from a similar role in support is a plus.
• Structured, detailed and service-oriented.
• Self-starter with a ''can-do'' attitude and a drive to continuously improve on your own processes while raising the bar.

At Wolt, We’re About Getting Things Done.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you. If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!

If you have any further questions about the position, you can turn to: Jelena Lacmanovic, Talent Acquisition Partner - [email protected]