Our mission at Bigblue is to empower brands of all sizes to deliver to their customers quickly, easily and responsibly.
At Bigblue, we know that delivery is key to the success of e-merchants. So we've built a powerful technology-based solution that finally allows today's brands to compete with the e-commerce giants!
From checkout to delivery, Bigblue controls the entire logistics of brands and delivers an unforgettable post-purchase experience to their customers.
Already supported by over 350 brands, Bigblue is building the future of e-commerce.
Founded in 2018, we have raised $18M, and we are now more than 110 employees working from our offices in Paris, Madrid, London.
About the role 🚀
The Merchant analyst is part of the Data team (which is part of the Product team), but is fully focused on the Merchant area. Bigblue's Merchant team is dedicated to onboarding, supporting, and expanding our customer base. We strive to help our merchants grow sustainably by providing expert guidance on Bigblue's product offerings, services, and e-commerce best practices.
As a Merchant Analyst within our team, you will play a crucial role in enhancing the performance of both our team and our customers. Your data-driven insights and business acumen will be essential in driving strategic initiatives and optimizing processes.
- Optimize Team Performance: Identify inefficiencies within the team, design data-driven tools and processes, and implement them to improve overall performance.
- Data Analysis & Reporting: Conduct ad hoc analyses and generate reports for management to inform strategic decisions.
- Streamline Reporting: Create and maintain streamlined reports accessible to the entire Merchant team and management, ensuring clarity and ease of use.
- Strategic Initiative Support: Share detailed analysis results with team members to inform and prioritize projects, ensuring alignment with business goals and driving successful implementation.
- Documentation: Maintain clear and up-to-date documentation of processes, tools, and analyses.
- Routine Ownership: Own and manage key routines such as billing and CRM updates, ensuring accuracy and efficiency in these processes.
- Customer Growth Recommendations: Utilize available customer data to identify opportunities for growth and provide strategic recommendations to help customers succeed.
Requirements 🙌
- Experience: Minimum of 2 years in a high-growth tech startup or a data-driven environment.
- Communication: French native speakers and written and verbal communication skills in both French and English.
- Technical Skills: Proficiency with SQL and spreadsheets, and deep experience with reporting tools and analyses.
- Problem-Solving: Strong consultative problem-solving skills with a focus on finding simple and robust solutions.
Nice To Have:
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E-commerce Fulfillment Knowledge: Working knowledge and understanding of e-commerce fulfillment processes.
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Team Player: A true team player who contributes positive energy and thrives in a collaborative environment.
Benefits 💙
- Monthly 43.20€ mobility package (Swile)
- 10€ meal voucher per worked day (55% paid by Bigblue) + free unlimited snack when you're at the office 🥗
- One of the most amazing offices in Paris 🤫
- An amazing opportunity to learn extremely fast in a hypergrowth environment
