Menidi Hub Operations Coordinator - Skroutz Last Mile (OC 1024)

At Skroutz Last Mile, we're not just delivering packages; we're delivering smiles. As part of the Skroutz extended team, innovation and customer-centricity are in our DNA, shaping the future of delivery services in Greece. Leading as Greece's #1 Carrier in Customer Satisfaction, we push boundaries with services like Skroutz Points and real-time tracking. We're on a mission to redefine the delivery experience, sharing the same values of innovation and customer obsession, setting new standards with excellence and exceeding expectations.

The northern suburbs of Attica, specifically the Acharnes (Menidi) area, mark the next step in our journey and represent a significant expansion of our operations closer to the city of Athens.

How you will contribute to SLM's vision

We're on the lookout for a dynamic Operations Coordinator to join the Ops team for our new hub in the broader area of Acharnes (Menidi). In this role, you'll ensure that the appropriate operational procedures are in place while also overseeing outsource operations. You’ll collaborate with third-party services, manage drivers, provide daily support and training, and handle tasks like managing driver portfolios. Analyzing feedback and proposing improvements will be key as you help ensure smooth, timely, and accurate deliveries in this fast-paced environment.
Adaptability is essential!

What you will be doing

• Serve as a key liaison for our Drivers, offering unwavering support and guidance ( e.g. daily check in, driver's app training etc)
• Use tools like Upkeep or Google Sheets to monitor and update our fleet’s availability and status
• Assist in the warehouse traffic management plan and execution
• Handle the cash register and manage the COD (cash on delivery) process
• Collaborate with Operations, Warehouse, HR and Dispatch/Support teams to receive and keep track of Drivers' assessment and overall performance
• Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made (e.g. daily loading procedure)

Requirements

Your Skills & Experience

Experience

• Bachelor's degree in Business Administration or a related field
• Experience in a fast-paced working environment
• Familiarity with business software applications (e.g. Google Suite)
• Previous experience in Logistics or Operations is considered a strong plus

Skills

• Excellent communication skills
• High bar for accuracy and detail
• Sense of ownership and autonomy
• Strong multitasking and time-management skills
• Teamwork
• Above all, a genuine passion for delivering unparalleled experiences to our customers

Benefits

What's it like to work at Skroutz Last Mile

• Competitive full-time salary
• Working with top-notch and fun people
• Career Development Opportunities
• Culture of unity
• Private Medical Plan
• Access to vast technological features
• Extra paid time off
• Opportunities to grow with us
• Free Skroutz Plus subscription

Our Values

• Maintain a user-centric approach and a desire to amaze
• Own it
• Be results driven
• See cars, not horses
• Set big goals, take small steps and act now
• Embrace humility, honesty and helpfulness and assume good intentions
• Have fun

Disclaimer:

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