Membership Sales Manager - 6 Month Fix Term Contract

Overview

Ten’s Global Marketing team is looking for a Membership Sales Manager. The right candidate will be an enthusiastic individual, who is passionate about building relationships and being responsible for the first impression of Ten, whilst achieving sales targets and working with service delivery to ensure exceptional service is being delivered to HNW and UHNW members. 

They will collaborate with Ten’s most senior Lifestyle Managers, Team Managers and Service Delivery Directors, and gain a list of highly useful and transferable skills within B2C sales, customer service and beyond. 

This role is an exciting opportunity for someone looking to progress their career in luxury service sales and grow within a global organisation. 

Who we’re looking for 

A confident, knowledgeable and driven individual that is looking to further develop their sales experience and be involved in the full membership sales cycle, from supporting marketing of the service (including oversight of the Ten Membership site) to building and converting the sales pipeline and managing first year renewals. You’ll be passionate about  sharing Ten’s service with the world.  

A successful track record in sales or customer service roles (previous B2C sales experience is a plus) with the following: 

• Strong communication skills with the ability to build rapport and trust with customers, both verbal and written. 
• Thrive on meeting new people and business networking including attending events and joining luxury community groups Goal-oriented with a strong drive to achieve results and exceed targets. 
• Ability to work independently as well as part of a collaborative team environment. 
• Proficiency in Microsoft Office Suite, Canva and CRM software (e.g., HubSpot or Salesforce). 
• Flexible and can adapt to changing priorities according to business needs. 

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Key Responsibilities

The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs. 

• Lead Generation and Sales: Proactively find and engage potential HNW and UHNW prospective members to promote Ten personal membership and drive sales revenue. This includes attending networking events and forming relevant referral partnerships with luxury brands and services. 
• Customer Engagement and Retention: Build strong relationships with prospective members through effective communication, active listening, and understanding their needs and support through from initial sale through to their first renewal. 
• Product and Proposition Knowledge: Develop a comprehensive understanding of our service, proposition and effectively communicating its features, benefits, and value to prospective members. 
• Sales Process Management: Manage the entire sales process from prospecting to closing, ensuring a seamless and positive experience for prospective members. Maintain accurate and up-to-date records of customer interactions, sales activities, and progress 
• Target Achievement: Meet or exceed monthly/quarterly sales targets and Key Performance Indicators (KPIs) set by Business Development Director. 
• Market Research: Stay updated on industry trends, competitor activities, and market developments to identify new sales opportunities and strategies. 
• Collaboration: Work closely with cross-functional teams such as proposition to find out the latest member benefit to drive sales, marketing to ensure Ten Membership site and social media is supporting sales, whilst liaising with service delivery to keep up to date with member journey and support with renewals. 

Key Measure of Success 

• The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs.  
• Ten Membership Sales Revenue 
• Retention rates 
   

Requirements

Knowledge, Skills & Abilities 

As a Membership Sales Manager you will be expected to role model Ten’s Standards and the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude, and setting ambitious standards for yourself.  

Along with relevant experience, the Membership Sales Manager is expected to be skilled within the following areas:  

• Communication: strong communication skills and confidence dealing with HNW/UHNWIs and their lifestyle, expectations, needs and preferences.   
• Collaborative Management: proficiency in collaborating with various stakeholders, including Head of Personal Service and various stakeholders around the world, fostering a culture of cooperation and shared accountability.  
• Sound Decision-Making: ability to make decisions amidst competing demands of HNW and UHNW members, whilst balancing service delivery and proposition offering. 
• Adaptability and Resilience: flexibility to adapt to changing priorities, resolve conflicts or member satisfaction issues with service delivery. 

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• A competitive salary will be offered depending on experience
• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
• One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
• Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - Travel and Work for up to 4 weeks per year!
• Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Possibility of growth within a dynamic and international company

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”