LEADERS, a subsidiary of Leaders Group LLC, is the premium event and content platform for leaders in world sport. Our purpose is to catalyse conversations which drive the industry forward by connecting the best people, sharing the best ideas and championing excellence all over the world. With physical and digital events taking place across 3 continents, as well as a series of workshops and networking opportunities, Leaders are the trusted source of insight, learning and inspiration for decision makers, on and off the field, in sport.
We are seeking a dedicated and passionate individual to join our team as a Membership Executive on a fixed-term maternity cover contract. The Membership Executive will help ensure the engagement and growth of the Leaders membership products. The role will be responsible for providing a ‘second to none’ membership experience, working closely with our members to ensure they are engaging with membership resources and experiences, and helping to deliver our membership products.
- To support all Leaders membership processes, from onboarding through to renewal, ensuring that the agreed processes are followed.
- To own a group of membership accounts and deepen relationships with all members, that will drive member engagement and experience, that leads to membership renewal and account growth.
- To ensure the member database is accurate and up-to-date at all times, in accordance with data protection law.
- To support the monitoring of member product usage and behaviours and making recommendations based on usage and behaviour patterns.
- Provide regular market feedback to relevant teams to inform product development and marketing plans.
- To help monitor KPIs and support in the reporting against those KPIs monthly.
- To support implementing product processes.
- To own the accreditation of all CPD accredited products.
- To support and where relevant lead the delivery of products to time and budget, working collaboratively with relevant teams across the business.
- To support members meeting their learning objectives by sharing relevant content, or creating introductions across the network.
- To build industry knowledge of the target market and continually feed that knowledge back to the business and be the businesses’ subject matter expert (SME)
Requirements
- Experience in a product, customer service, or account management role.
- Identifies opportunities and issues, proactively acts and follows through on work activities to resolve or capitalise on them.
- Confidently negotiate with both internal and external groups and build excellent rapport, finding solutions that match the needs of all parties.
- Uses a variety of ways to get things done and seeks new ways to solve problems even when the first way isn't effective.
- Has excellent communication skills, both written and orally.
- Has excellent time management and organisational skills, able to work under pressure and meet tight deadlines.
- Actively investigates new perspectives and opportunities, pursuing training and development opportunities.
- Computer literate with good knowledge of I.T. including Office packages, Word, Excel, PowerPoint and Outlook.
Benefits
- 26 days holiday per year + 1 additional for every 2 years' service
- Simply Health membership
- Access to gym membership
- Cycle to work scheme
- Enhanced family policies
- Interest free season travel ticket loan
- Opportunities to travel
