The Member Services Representative's primary responsibility is to provide members and the general public a positive, prompt, and courteous service experience when handling phone calls and members’ in-office visits, to ensure the members’ satisfaction in doing business with the cooperative.
Essential Functions
- Serve as a member services representative, answer member questions and provide excellent member satisfaction.
- Serve as a primary contact for members and the public when entering the office or via phone and respond daily to company email inquiries or pass inquiries on to appropriate personnel.
- Serve as a contact for billing questions and document inquiries on members’ accounts.
- Open and close the front office from 8 a.m. to 4:30 p.m. daily.
- Balance cash register drawer at close of business day and prepare bank deposit.
- Balance daily transactions, including credit cards, cash, and electronic payments.
- Serve as backup for balancing recaps, journals, and other transactions.
- Process cash register payments for billing, water heaters, meter bases, miscellaneous items, and maintain appropriate paperwork.
- Process electronic payments, manage automated inquiries, and update members’ personal information.
- Maintain medical priority and third-party agreements between tenants and homeowners.
- Execute automated messaging to members as needed.
- Prepare special mailings, such as mail merged labels, envelopes, and letters.
- Initiate service orders for new and existing members and maintain open/pending service orders daily.
- Ability to efficiently explain programs and services offered.
- Become familiar with Crystal Reporting and Mosaic (Business intelligence & Reporting).
- Willingness to engage in new technologies.
- Serve as a backup for other duties as required.
- High School Diploma or equivalent.
- 1-2 years of customer service experience and Microsoft products is preferred.
- Experience working with money preferred; accuracy is vital.
- Valid Indiana driver's license is required.
What's in it for you!
- Medical, dental, and vision insurance.
- Health Savings Account.
- Immediate eligibility for paid time off.
- 10 paid holidays.
- National discounts.
- On-site fitness center.
- Life, short-term disability and long-term disability insurance.
- Fully funded pension.
- Traditional 401K and Roth 401K programs with a company match.
