Description
Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists.
At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brand.
Acolad Content Solutions India Private Limited
Sai Samuthra
Plot No. 41B & 41 C North Phase
1st Floor, Sidco Industrial Estate
Ekkatuthangal, Chennai-600032
Landmark: Near Ekkatuthangal Overbridge(Jaya TV Office)
Phone: 04466841999
Acolad Inc. is seeking India Based Transcriptionists with Medical experience work on a Transcription team serving US based Medical clients. The position requires availability to work at 9am to 6pm US Eastern Time Zone shift.
Requirements
Main Responsibilities
A transcription team lead plays a critical role in overseeing the transcription process and ensuring the accuracy and efficiency of the team. Here are the primary responsibilities typically associated with this position:
Team Management:
· Supervise and Support: Oversee daily activities of the transcription team, providing guidance, support, and mentoring.
· Training: Train new team members on transcription protocols, software, and industry standards.
· Performance Evaluation: Conduct regular performance reviews, provide feedback, and implement improvement plans if necessary.
· Ensure goals/targets are met on daily/weekly/monthly bases for each team member
Quality Control:
· Accuracy: Ensure transcriptions meet high standards of accuracy and completeness.
· Consistency: Maintain consistency in formatting, terminology, and style across all transcriptions.
· Error Checking: Perform quality checks and audits on transcriptions to identify and correct errors.
Workflow Management:
· Task Assignment: Allocate work among team members based on skill level and workload.
· Deadlines: Monitor project timelines and ensure that deadlines are met.
· Process Improvement: Identify bottlenecks in the workflow and implement solutions to improve efficiency.
Communication:
· Stakeholder Liaison: Act as the point of contact for stakeholders (internal and external) to address their needs, concerns, and feedback.
· Team Coordination: Facilitate effective communication within the team and with other departments.
· Status Reporting: Provide regular updates to management on team performance and project status.
Technical Oversight:
· Tool Management: Ensure team members have the necessary tools and software to perform their tasks.
· Troubleshooting: Address technical issues promptly to minimize downtime.
Compliance and Security:
· Data Privacy: Ensure that all transcriptions adhere to relevant data privacy regulations and company policies.
· Confidentiality: Maintain the confidentiality of sensitive information.
Documentation and Reporting:
· Record Keeping: Maintain accurate records of transcriptions, revisions, and client communications.
· Reporting: Generate reports on team performance, project progress, and quality metrics.
Industry Trends:
· Stay updated on industry trends and best practices in transcription.
By effectively managing these responsibilities, a transcription team lead ensures that the transcription services provided are of the highest quality and meet client expectations.
Requirements:
Educational Background
Professional Experience
Benefits
