At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
Compensation: $18.75 - 19.75/hour
Location: The office is located at 10801 N. Michigan Rd. Suite 240, Zionsville, IN 46077
Duties/Responsibilities:
Operational Excellence:
* Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
* Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
* General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
* Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support:
* Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
* Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
* Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
* Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
* Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
* Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
* Collect all in-person and telehealth co-payments and account balances at the time of service.
* Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support
* Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
* Coordinate with clinicians pertaining to any additional patient questions.
* Support clinician schedules by auditing for appointment accuracy.
* Maintain a pleasant, secure, and motivational working environment in the Practice.
Required Skills/Abilities:
* Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
* Ability to work independently and as a team member.
* Strong communication skills, both written and verbal.
* Proficient in using Computer Software Applications (Microsoft Office & EMRs)
* Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
* High School or equivalent required, associates/bachelor’s degree preferred.
* 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
LifeStance Health (NASDAQ: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.
Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.
Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.
Our Values:
Delivering Compassion - We care for people unconditionally and act with empathy always.
Building Relationships - We are collaborative, building enduring relationships to achieve more together.
Celebrating Difference - We respect the diversity of every individual’s lived experiences.
